Responding to Complaints. If a Guest submits a Disability-Related Complaint of discrimination to Airbnb’s customer support team or Accessibility Team, Airbnb shall typically provide complainants with a link to relevant Airbnb Educational Materials and an acknowledgement (if it has contact information) that the complaint has been received and is being reviewed. Airbnb shall typically complete its review of each complaint within fourteen (14) days of the complaint submission.
Appears in 2 contracts
Sources: Voluntary Agreement and Release, Voluntary Agreement and Release