RESPONDING TO REQUESTS FOR INFORMATION. To the extent authorized by the Consumers and to the extent such individual permission is required by law, Supplier shall, during normal business hours, respond promptly and without charge therefore to reasonable requests of the Compact for information or explanation regarding the matters covered by this Agreement and the supply of electricity to Consumers. Supplier agrees to designate a service representative or representatives (the “Service Contacts”) who shall be available for these purposes, and shall identify the office address and telephone number of such representative(s). Whenever necessary to comply with this Article 5.3, the Service Contact Person shall call upon other employees or agents of Supplier to obtain such information or explanation as may be reasonably requested. Nothing in this Article 5.3 shall be interpreted as limiting the obligation of Supplier to respond to complaints or inquiries from Consumers, or to comply with any regulation of the DPU or the Attorney General of the Commonwealth regarding customer service.
Appears in 2 contracts
Sources: Competitive Electric Supply Agreement, Competitive Electric Supply Agreement