Common use of RESPONDING TO REQUESTS FOR INFORMATION Clause in Contracts

RESPONDING TO REQUESTS FOR INFORMATION. To the extent authorized by the Participating Consumer(s) and to the extent such individual permission is required by law, theThe Competitive Supplier shall, during normal business hours (as set forth above), respond promptly and without charge therefore to reasonable requests of the Municipality for information or explanation regarding the matters covered by this ESA and the supply of electricity to Participating Consumers. Competitive Supplier acknowledges and understands that such information requests are or may be time sensitive and will respond within any time constraints notified by the Municipality, pursuant to applicable access to public information laws specifically Title 38 of Rhode Island General Laws. Competitive Supplier agrees to designate a service representative or representatives (the "Service Contacts") who shall be available for these purposes, and shall identify the office address and telephone number of such representative(s). Whenever necessary to comply with this Article 6.3, the Service Contacts shall call upon other employees or agents of the Competitive Supplier to obtain such information or explanation as may be reasonably requested. Nothing in this Article 6.3 shall be interpreted as limiting the obligation of the Competitive Supplier to respond to complaints or inquiries from Participating Consumers, or to comply with any provision of the Plan or regulation of the Department or Attorney General regarding customer service. Notwithstanding and without limiting the provisions of Article 14, Competitive Supplier agrees to indemnify, defend, and hold harmless the Municipality for any liability, fines or penalties incurred because of the failure of Competitive Supplier to timely and appropriately respond to information requests governed by applicable access to public information laws.

RESPONDING TO REQUESTS FOR INFORMATION. To the extent authorized by the Participating Consumer(s) and to the extent such individual permission is required by law, theThe Competitive Supplier shall, during normal business hours (as set forth above), respond promptly and without charge therefore to reasonable requests of the Municipality for information or explanation regarding the matters covered by this ESA and the supply of electricity to Participating Consumers. Competitive Supplier acknowledges and understands that such information requests are or may be time sensitive and will respond within any time constraints notified by the Municipality, pursuant to applicable access to public information laws access laws, specifically Title 38 of Rhode Island General Laws, and shall respond within any time constraints of which Competitive Supplier is promptly notified in writing by the Municipality. Competitive Supplier agrees to designate a service representative or representatives (the "Service Contacts") who shall be available for these purposes, and shall identify the office address and telephone number of such representative(s). Whenever necessary to comply with this Article 6.3, the Service Contacts shall call upon other employees or agents of the Competitive Supplier to obtain such information or explanation as may be reasonably requested. Nothing in this Article 6.3 shall be interpreted as limiting the obligation of the Competitive Supplier to respond to complaints or inquiries from Participating Consumers, or to comply with any provision of the Plan or regulation of the Department or Attorney General regarding customer service. Notwithstanding and without limiting the provisions of Article 14, Competitive Supplier agrees to indemnify, defend, and hold harmless the Municipality for any liability, fines fines, or penalties incurred by the Municipality because of the failure of Competitive Supplier to timely and appropriately respond to information requests governed by applicable access to public information lawsaccess laws as set forth in this Section 6.3, provided that the Municipality has provided Competitive Supplier timely written notice of such information requests.