Common use of RESPONSE ACTION Clause in Contracts

RESPONSE ACTION. XOX shall perform the following actions in response to the Company's technical support inquiries: (a) In response to a Priority One Need, XOX shall use reasonable efforts to (i) assign such personnel as may be necessary to correct such errors as quickly as is possible, and (ii) provide to the Company with respect to each bug or error reported to XOX which [*] Confidential portion has been omitted and filed separately with the Securities and Exchange Commission. is not corrected within seven calendar days after receipt of such inquiry (i) a report as to the name of the employee(s) of XOX who is/are responsible for making the correction and the date the correction is expected to be completed, and (ii) (if the correction may take longer than seven calendar days from the date of such inquiry) instructions as to ways of allowing use of the Software pending correction of the error or bug. (b) In response to a Priority Two Need, XOX shall use reasonable efforts to (i) assign such personnel as may be necessary to correct such errors on an expedited basis, and (ii) provide to the Company with respect to each bug or error reported to XOX which is not corrected within 30 calendar days after receipt of such inquiry (A) a report as to the name of the employee(s) of XOX who is/are responsible for making the correction and the date the correction is expected to be completed, and (B) (if the correction may take longer than one month from the date of such inquiry) instructions as to ways of allowing use of the Software pending correction of the error or bug. (c) In response to a Priority Three Need, XOX shall use reasonable efforts to provide a written response to the Company promptly after receipt of such inquiry, and the Company and XOX shall negotiate in good faith concerning which of the next scheduled regular releases of the Software will resolve the Priority Three Need.