Common use of Response Protocol Clause in Contracts

Response Protocol. 3.1 The section outlines the response time obligation of CCS in handling Support Calls made by IMed under this SDA. 3.2 Pursuant to section 3 above, the severity classification must be established before Relief, Temporary Fix and Resolution of a Support Call. 3.3 All Support calls received will be handled in accordance with the response protocol in Table 2. 3.4 Table 2. Response Protocol for Complaint/Support calls