RESPONSE TIME AND TROUBLE REPORTING Clause Samples

RESPONSE TIME AND TROUBLE REPORTING. The CONTRACTOR shall provide a centralized trouble reporting and maintenance system that is manned 24 hours a day, seven days a week. Upon notification via the web or by phone, the CONTRACTOR will respond within two (2) hours and repair the services provided hereunder within four (4) hours of notification. A verbal report of trouble clearance will be furnished to the State employee who reported the trouble within one (1) hour of trouble clearance. A copy of the written trouble ticket will also be provided to OIR, upon requested. The report should provide notice that a correction of the problem has occurred. If correction has not occurred within four (4) hours, a report will be provided showing the plan to correct the problem including a projected correction time. The centralized trouble reporting center should provide notification to OIR's Network Control Center immediately after any occurrence of a service affecting network failure condition when OIR has not previously reported such failure. For trouble isolation involving multiple interfaces between the IXC and LEC equipment where no particular fault can be determined to be a specific vendor issue prior to repair, the CONTRACTOR shall resolve the problem without charges to the State.
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RESPONSE TIME AND TROUBLE REPORTING. HTC will maintain a centralized trouble reporting system during the term of this Agreement. Troubles will be identified by either system alarms at Network Control or Customer contact. Customer will initiate contact by calling (▇▇▇) ▇▇▇-▇▇▇▇. Upon notice of a trouble, HTC will contact Customer within two (2) hours, except in situations involving “Force Majeure Conditions.” Outages involving “Force Majeure Conditions” will be repaired as soon as possible.
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Related to RESPONSE TIME AND TROUBLE REPORTING

  • Loop Testing/Trouble Reporting 2.1.6.1 Telepak Networks will be responsible for testing and isolating troubles on the Loops. Telepak Networks must test and isolate trouble to the BellSouth portion of a designed/non-designed unbundled Loop (e.g., UVL-SL2, UCL-D, UVL-SL1, UCL-ND, etc.) before reporting repair to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, Telepak Networks will be required to provide the results of the Telepak Networks test which indicate a problem on the BellSouth provided Loop. 2.1.6.2 Once Telepak Networks has isolated a trouble to the BellSouth provided Loop, and had issued a trouble report to BellSouth on the Loop, BellSouth will take the actions necessary to repair the Loop if a trouble actually exists. BellSouth will repair these Loops in the same time frames that BellSouth repairs similarly situated Loops to its End Users. 2.1.6.3 If Telepak Networks reports a trouble on a non-designed or designed Loop and no trouble actually exists, BellSouth will charge Telepak Networks for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Loop’s working status. 2.1.6.4 In the event BellSouth must dispatch to the end-user’s location more than once due to incorrect or incomplete information provided by Telepak Networks (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will ▇▇▇▇ ▇▇▇▇▇▇▇ Networks for each additional dispatch required to repair the circuit due to the incorrect/incomplete information provided. BellSouth will assess the applicable Trouble Determination rates from BellSouth’s FCC or state tariffs.

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