Response Time Service Level Clause Samples

Response Time Service Level a. Definition(s). i. Response Time: The interval of time from when an Authorized User requests, via the Services, a Transaction to when visual confirmation of Transaction completion is received by the Authorized User. For example, Response Time includes the period of time representing the point at which an Authorized User enters and submits data to the Services and the Services display a message to the Authorized User that the data has been saved. ii. Total Transactions: The total of Transactions occurring in the reporting month. iii. Transaction(s): Services web page loads, Services web page displays, and Authorized User Services requests. b. Service Level Standard. Transactions shall have a Response Time of two (2) seconds or less 99.9% of the time each reporting month during the periods for which the Services are available. i. Calculation. ((Total Transactions – Total Transactions failing Standard) / Total Transactions) * 100 = Percentage Response Time (as calculated by rounding to the second decimal point).
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Response Time Service Level. Definition(s).
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Response Time Service Level. The Cloud Services product support team will strive to respond to support requests from Your Administrator Users within one (1) business day.
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Response Time Service Level a. Definition(s). i. Response Time: The interval of time from when an Authorized User requests, via the Services, a Transaction to when visual confirmation of Transaction completion is received by the Authorized User. For example, Response Time includes the period of time representing the point at which an Authorized User enters and submits data to the Services and the Services display a message to the Authorized User that the data has been saved. ii. Total Transactions: The total of Transactions occurring in the reporting month. iii. Transaction(s): Services web page loads, Services web page displays, and Authorized User Services requests.
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Response Time Service Level a. Definition(s). i. Response Time: The interval of time from when an Authorized User requests, via the Services, a Transaction to when visual confirmation ii. Total Transactions: The total of Transactions occurring in the reporting month. iii. Transaction(s): Services web page loads, Services web page displays, and Authorized User Services requests. b. Service Level Standard. Transactions shall have a Response Time of two (2) seconds or less 99.9% of the time each reporting month during the periods for which the Services are available. i. Calculation. ((Total Transactions – Total Transactions failing Standard) / Total Transactions) * 100 = Percentage Response Time (as calculated by rounding to the second decimal point).
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Response Time Service Level. The Contractor must be available to respond to requests for service 24 hours per day, 7 days per week, and 365 days per year. Response times to Regional District worksites are: • Emergency: Onsite within x hours. • Urgent: Onsite within x hours. • All other work – within x hours or otherwise scheduled upon mutual agreement.
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Response Time Service Level. The Response Time Service Level relates to the Response Time within which Orange responds to an incident ticket in relation to the relevant level of management of the Managed Applications Service. The Response Time Service Level for each Service Unit is as set out in Table 5. Incident priority Priority 1 12 hours 1 hour 30 minutes
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Response Time Service Level. Lumen continuously monitors all Managed Devices and provides on-site maintenance and repair once Lumen has determined, through fault isolation, that a Managed Device has experienced a fault (i.e. “problem dispatch”). Lumen will begin remotely working to resolve the issue within the response times listed in Table 5.3.1. Prior to Lumen’s response, or, if Customer requests maintenance assistance, Lumen may request Customer to verify that the local environment (including power, WAN/LAN connectivity, inside wiring / cabling etc.) has been diagnosed and ruled out as the source of the reported fault. This Response Time Service Level does not apply to the Security Upgrade option for Lumen SD-WAN with Versa Networks, Customer applications hosted on the Edge Gateway Service, or Self-Managed Lumen SASE Service. Table 5.3.1 Managed Service Response Time Table 5.3.2 Number of Missed Response Time(s) in a Calendar Month Service Level Credit of Managed Service MRC
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Related to Response Time Service Level

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.