Response Times. ▇▇▇▇▇▇ Solutions shall be responsive and timely to technical support calls/inquires made by the Client. The Client will first make support inquires through their qualified system administrators to assure the policies and business practices of the Client are enforced prior to contacting ▇▇▇▇▇▇ Solutions. The timeliness of the response is dependent upon the severity of the issue/support problem, as defined below: The severity* of the issue/support problem shall determine the average problem resolution response time in any calendar month of the contract as follows:
Appears in 8 contracts
Sources: Contract for Software Licenses and Support, Contract for Software Licensing and Support, Contract for Software Licensing and Support
Response Times. ▇▇▇▇▇▇ Solutions shall will be responsive and timely to technical support calls/inquires made by the Client. The Client will first make support inquires through their qualified system administrators to assure the policies and business practices of the Client are enforced prior to contacting ▇▇▇▇▇▇ Solutions. The timeliness of the response is dependent upon the severity of the issue/support problem, as defined below: The severity* of the issue/support problem shall determine the average problem resolution response time in any calendar month of the contract as follows:
Appears in 3 contracts
Sources: Software License Agreement, Software License Agreement, License Agreement
Response Times. ▇▇▇▇▇▇ Solutions shall be responsive and timely to technical support calls/inquires made by the Client. The Client will first make support inquires through their qualified system administrators to assure the policies and business practices of the Client are enforced prior to contacting ▇▇▇▇▇▇ Solutions. The timeliness of the response is dependent upon the severity of the issue/support problem, as defined below: The severity* severity of the issue/support problem shall determine the average problem resolution response time in any calendar month of the contract as follows:
Appears in 1 contract
Sources: Contract for External Agency Portal