Response Times. (a) LogRhythm will respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day or (b) If Customer has purchased Enhanced Support Services LogRhythm will respond to new support cases received via a telephone call within four (4) hours after receipt.
Appears in 5 contracts
Sources: Terms and Conditions, Enterprise License Agreement, Software License Agreement
Response Times. (a) LogRhythm will shall respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day orwithin
(b) If Customer has purchased Enhanced Support Services LogRhythm will shall respond to new support cases received via a telephone call within four (4) hours after receipt.
Appears in 3 contracts
Sources: Terms and Conditions, Enterprise License Agreement, End User License Agreement
Response Times. (a) LogRhythm will respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day orwithin
(b) If Customer has purchased Enhanced Support Services LogRhythm will respond to new support cases received via a telephone call within four (4) hours after receipt.
Appears in 1 contract
Sources: End User License Agreement
Response Times. (a) LogRhythm will respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day oror (ii) by 12:00 p.m. London Time the following Business Day if received after the end of a Business Day. LogRhythm will respond to new support cases via email or by directly contacting the applicable Designated Users. Response times for open support
(b) If Customer has purchased Enhanced Support Services LogRhythm will respond to new support cases received via a telephone call within four (4) hours after receipt.
Appears in 1 contract
Sources: Software License Agreement