Response Times. In support of services outlined in this SLA, KnowBe4 will respond to service-related incidents and/or requests submitted by Customer within the following time frames:
Appears in 6 contracts
Sources: Terms of Service, Master Subscription Agreement, Master Subscription Agreement
Response Times. In support of services outlined in this SLA, KnowBe4 will respond to service-related incidents and/or requests submitted by Customer within the following time frames:: • Within 2 business days for issues classified as High Priority.
Appears in 3 contracts
Sources: Services Agreement, Master Agreement, Call Off Contract