Common use of Response to Complaints Clause in Contracts

Response to Complaints. The Contractor shall promptly and courteously respond to all complaints by the public and shall not unreasonably or arbitrarily delay or refuse to pay any claim resulting from its act or omission in impounding a vehicle pursuant to this Agreement. This duty shall include providing the name and telephone number of the Contractor's insurance company and claims agent, if requested by a complainant. Instructions on Filing Claims: The Contractor shall prominently display to the public and provide to a complainant instructions on how to file a claim against the Contractor for relief from damages or loss resulting from the Contractor’s tow or storage of the complainant’s vehicle. The instructions shall include the procedure for filing a complaint against the Contractor with the Contractor’s insurance company, and in the venue of District Court (or if the complaint request only the recovery of $4,000 or less, in the Small Claims Department of the District Court).