Common use of Response to Complaints Clause in Contracts

Response to Complaints. Questions or complaints raised by customers or on City’s own initiative or otherwise, may be submitted to Concessionaire Tenant for response. Concessionaire Tenant shall respond to Department and to any customer within two (2) business days, and thereafter promptly work toward a resolution of such questions or complaints. At Department’s request, Concessionaire Tenant shall meet with Department to review any complaints or concerns and shall promptly correct any deficiencies. The Department’s determination as to quality of operation or services shall be made in Department’s reasonable judgment, and curative measures approved by Department shall be implemented by Concessionaire Tenant as expeditiously as possible.