Common use of Responsibilities of the Provider Clause in Contracts

Responsibilities of the Provider. National Disability Solutions agrees to: a) provide you with the supports we have agreed to provide, at the agreed time, and in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; b) treat you politely and with respect and involve you in all decisions about how supports are provided; c) ensure our staff are qualified and skilled in providing the supports you need; d) keep our scheduled appointments with you, or give you a minimum of 48 hours’ notice if we need to make a change to a scheduled appointment; e) listen to your feedback on how well we are doing so we can resolve problems quickly and continually improve the services provided to you; f) protect your privacy and make sure your personal information is safe and secure; Note: We will clearly explain to you how we do this and will ask you for your consent to share your information (there may be times we are legally required to do this) g) be honest with you if you want us to provide support that we believe another organisation may be better suited to provide, or where there is a potential or actual conflict with NDIA policies; Note: We will always inform you of any situation where National Disability Solutions has a potential conflict of interest so that you can make an informed decision in relation to your supports h) keep accurate records on the supports we provide you and charge you correctly for the services we provide; i) ensure you have access to details of services delivered (e.g. through myplace) and the amount charged for those services as per the Terms of Business for Registered Providers, and j) explain our Cancellation Policy to you and give you information about how we manage complaints about our service or activate our cancellation policy (see section 9 below).

Responsibilities of the Provider. National Eternal Disability Solutions Care agrees to: a) provide you with the supports we have agreed to provide, at the agreed time, and in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; b) treat you politely and with respect and involve you in all decisions about how supports are provided; c) ensure our support staff are qualified and skilled in providing the supports you need; d) keep our scheduled appointments with you, or give you a minimum of 48 hours’ notice if we need to make a change to a scheduled appointment; e) review the provision of supports with you, at least every 6 months; f) listen to your feedback on how well we are doing so we can resolve problems quickly and continually improve the services provided to you; fg) protect your privacy and make sure your personal information is safe and secure; Note: We will clearly explain to you how we do this and will ask you for your consent to share your information (there may be times we are legally required to do this) gh) be honest with you if you want us to provide support that we believe another organisation may be better suited to provide, or where there is a potential or actual conflict with NDIA policies; Note: We will always inform you of any situation where National Eternal Disability Solutions Care has a potential conflict of interest so that you can make an informed decision in relation to your supports hi) keep accurate records on the supports we provide you and charge you correctly for the services we provide; ij) ensure you have access to details of services delivered (e.g. through myplace) and the amount charged for those services as per the Terms of Business for Registered Providers, and jk) explain our Cancellation Policy to you and give you information about how we manage complaints about our service or activate our cancellation policy (see section 9 below).