Restore Requests during Normal Business Hours. For Restore Requests received between 9:00 a.m. and 5:00 p.m. (EST/EDT), Monday through Friday, excluding holidays (“Normal Business Hours”), AOL will respond to a TW Company’s Request and begin data restoration (a) within two (2) hours of AOL’s receipt of the Request, if the tapes required for the data restoration are stored on-site and (b) within four (4) hours of AOL’s receipt of the Request, if the tapes required for the data restoration are stored off-site.
Appears in 3 contracts
Sources: Master Services Agreement, Master Services Agreement (AOL Inc.), Master Services Agreement (AOL Inc.)