Common use of Restore Requests outside Normal Business Hours Clause in Contracts

Restore Requests outside Normal Business Hours. For Restore Requests received outside Normal Business Hours, AOL will respond to a TW Company’s request and begin data restoration (a) within three (3) hours of AOL’s receipt of the Request, if the tapes required for the data restoration are stored on-site and (b) within five (5) hours of AOL’s receipt of the Request, if the tapes required for the data restoration are stored off-site.

Restore Requests outside Normal Business Hours. For Restore Requests received outside Normal Business Hours, AOL will respond to a TW Company’s request and begin data restoration (a) within three (3) hours of AOL’s receipt of the Request, if the tapes required for the data restoration are stored on-site and (b) within five (5) hours of AOL’s receipt of the Request, if the tapes required for the data restoration are stored off-site.. B2-1 EXHIBIT B-3 – SYSTEMS MANAGEMENT SERVICE LEVEL AGREEMENT