Retrieval Requests. 11.1. You agree to provide all reasonable assistance requested by ▇▇▇▇▇▇ to resolve any disputes arising from your receipt of Merchant Services. You must respond to a Retrieval Request with a legible copy of the Sales Transaction Receipt within the time-frame specified on the Retrieval Request. Failure to do so means you will automatically be responsible for any Chargeback relating to the Sales Transaction, and such Chargebacks cannot be reversed. You acknowledge that response to a Retrieval Request does not guarantee that a Chargeback will always be reversed.
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Sources: Terms of Service, Terms of Service, Terms of Service