Common use of Return Authorization Clause in Contracts

Return Authorization. Except in-warranty defective merchandise or merchandise shipped in error by Crexendo, merchandise in the original, unopened manufacturer’s package that is undamaged may be returned within 5 days of receipt without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% inspection & restocking charge. No Equipment may be returned by Customer for any reason without prior approval. All returns shall be in original packaging or equivalent. Customer shall be responsible for all costs related to return shipping for any Equipment that is being returned. Any Equipment returned without prior authorization for its return or proper packaging may be refused. In order to obtain any credit Customer must immediately obtain a return material authorization number from Crexendo, return any Equipment provided hereunder, undamaged and in good working condition, in its original packaging and with its original content or otherwise there will be no credit issued or refund provided.