Common use of Return Material Authorization (RMA) Clause in Contracts

Return Material Authorization (RMA). a. End Users supported by a Reseller should contact the Reseller directly for instructions. b. End Users supported directly by Vocera should request a Return Material Authorization (RMA) number by logging into the Technical Support Portal at: ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇ and opening an RMA case. Alternatively, End Users may open an RMA case by calling Technical Support using the contact information posted at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇-▇▇. Upon authorization of the return, the End User will be provided with an RMA number, which will be valid for thirty (30) days from the date of issuance. Full instructions, including diagnostic criteria and information regarding eligible warranty returns, are available on the Vocera Technical Support Portal. Assistance in using the Vocera Technical Support Portal may be obtained by sending an email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇. Once an RMA number is issued, please properly package the equipment being returned and label the outside of the package with the assigned RMA number. End User will be provided with a shipping address when an RMA is authorized. End User is responsible for shipping charges (including shipping insurance) to return products to Vocera. Vocera is responsible for shipping charges to return to End User any products repaired or replaced in accordance with the applicable warranty (including Customer Care provisions, if applicable). Repaired or replace Vocera badges will be in reset to a default state of the then- current Vocera firmware release for the badge. Product returned to Vocera without an active RMA number, or product which does not match the RMA case details or does not qualify for warranty support may be returned to the End User by Vocera as is and without repair.

Return Material Authorization (RMA). a. End Users supported by a Reseller should contact the Reseller directly for instructions. b. End Users supported directly by Vocera should request a Return Material Authorization (RMA) number by logging into the Technical Support Portal at: ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇ and opening an RMA case. Alternatively, End Users may open an RMA case by calling Technical Support using the contact information posted at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇-▇▇. Upon authorization of the return, the End User will be provided with an RMA number, which will be valid for thirty (30) days from the date of issuance. Full instructions, including diagnostic criteria and information regarding eligible warranty returns, are available on the Vocera Technical Support Portal. Assistance in using the Vocera Technical Support Portal may be obtained by sending an email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇. Once an RMA number is issued, please properly package the equipment being returned and label the outside of the package with the assigned RMA number. End User will be provided with a shipping address when an RMA is authorized. End User is responsible for shipping charges (including shipping insurance) to return products to Vocera. Vocera is responsible for shipping charges to return to End User any products repaired or replaced in accordance with the applicable warranty (including Customer Care provisions, if applicable). Repaired or replace Vocera badges will be in reset to a default state of the then- then-current Vocera firmware release for the badge. Product returned to Vocera without an active RMA number, or product which does not match the RMA case details or does not qualify for warranty support may be returned to the End User by Vocera as is and without repair.