Return Materials Authorization. If a product or component is determined by a Laser Shot technician or representative as needing to be returned for repair or replacement, the case will be escalated to a Return Materials Authorization (RMA) and Buyer will be given return shipping instructions. a. For simulator items returned within 60 days of delivery, Seller will provide ground shipping both ways. The buyer will be responsible for paying shipping to Seller’s location for simulator items returned more than 60 days after delivery. Seller may direct Buyer to return the items to a third party for repair and/or maintenance. b. For items no longer under Warranty, the Buyer is responsible for all repair and shipping costs.
Appears in 2 contracts
Sources: Vendor Agreement, Addendum to Agreement