Common use of RETURN MERCHANDISE Clause in Contracts

RETURN MERCHANDISE. The Vendor will use an Authorization To Return (ATR) system. Participating agencies should call the Vendor to receive an ATR number before sending back items. MARCER Member and Associate Member agencies will be informed about and agree that non-returnable items include special orders, items that have been marked or engraved, broken packaging, items not sent back in original packaging, customized items, clothing that has been worn, hemmed to 30” or less, or laundered, any sterile product that has been opened and merchandise that is more than 30 days old from the Vendor invoice date. The VAP Drug Return policy is that only preloaded drugs, ampules, and vials purchased from Alliance Medical may be returned for full credit if the agency does not have an overdue balance, and the medication is received by the Vendor less than 70 days and more than 10 days before the expiration date. IV and irrigating fluids, Insta-Glucose, Epi-Pens, OTC medications, and IV Catheters are not returnable. An open credit will be issued to the customers account upon receipt of eligible drugs. The customer must pay return shipping charges for returns.