Common use of Return Procedure Clause in Contracts

Return Procedure. The Customer must first ensure that the Goods in question are eligible for return in accordance with the provisions of articles 11.1 and 11.2 of the GTC. The Customer may then contact the Seller's Customer Service Department via the following link, selecting "I have an after-sales question" and then "Change of mind": Send a resquest – ETEP Opérations Once the request has been sent by the Customer, the Seller will study the return request. The Seller may, if necessary, request photographs of the Good the Customer wishes to return. If the Seller considers that the Customer's request complies with the provisions of articles 11.1 and 11.2 of the GTC, the Customer must return the Good by post to the address that the Seller will provide. The Customer must return the Good in compliance with the conditions set out in article 11.2 of the GTC. In particular, the Customer must ensure that the Good is in new condition, in its original packaging (including all protective materials, the original box and packaging), accessories, warranty card and all other documents supplied with the Good. The Customer must also enclose proof of purchase. It is hereby specified that the Customer is responsible for return shipping costs. The Customer is informed that in the event of shipment from a country outside the European Union, customs clearance fees will apply to the return of the Goods. Customs declaration and clearance fees are the responsibility of the Customer. The Seller will not accept Goods for which customs clearance fees remain payable. As the return is the Customer's responsibility, the Seller declines all responsibility in the event that the returned Good is not received by the Seller. Upon receipt of the returned Goods by the Seller, the Customer will receive an email confirming receipt. If no confirmation of receipt has been received within fourteen (14) working days, the Customer is advised to contact the carrier with the tracking number and proof of shipment.