Common use of Returned Device Conditions Clause in Contracts

Returned Device Conditions. 4.7.1 When returning any Mobile Device (whether in connection with a Customer Right or as otherwise required under this Agreement), please note that You must at Your own expense return the Mobile Device to Us (or our nominated representative) to the address nominated by Us to You, and You agree that the returned Mobile Device will be submitted for a Returned Device Assessment and that each of the following conditions (the Returned Device Conditions) must be satisfied by You: (a) the returned Mobile Device must correspond with the relevant details in Our system (such that the Mobile Device returned matches the Mobile Device registered to the relevant Account); (b) the returned Mobile Device must be Wiped and Unlocked; (c) where requested by Our Customer Service Team, You must have collected reasonable and clear photographic or video evidence of the condition of Your Mobile Device at the time of sending it to Us (and have sent such evidence through in accordance with any reasonable directions from Our Customer Service Team); (d) in the case of the return of a Mobile Device under a Customer Right, the relevant Account must not be in arrears either: (i) at the time You submit Your request to Us; or (ii) when the request has been processed, (but please note that Our Customer Service Team can assist You in bringing the Account up to date so that Your request may be completed); and (e) in the case of the return of a Mobile Device under the Device Warranty Terms, where You are not an Australian Citizen or Permanent Resident, You must have a valid visa with an expiry date falling after the scheduled expiry of the subscription period. You agree that: (i) We may ask You for certified copies of documents verifying Your visa entitlements; and/or (ii) You authorise Us to verify details in connection with Your visa entitlements or immigration status using third party sources (including without limitation, through the Department of Home Affairs Visa Entitlement Verification Online (VEVO) system). 4.7.2 Where the Returned Device Conditions are: (a) satisfied, We will proceed with the Returned Device Assessment as contemplated under this clause 4; or (b) not satisfied (for example, because the Mobile Device You returned is not the correct Mobile Device, You are in arrears, or You have not met the visa requirements), We will contact You to either: (i) provide assistance to ensure any outstanding Returned Device Conditions can be satisfied; or (ii) in the case of a purported return under a Customer Right, return the relevant Mobile Device back to You (in which case You will be liable to pay the Shipping and Handling Fee and/or the Reversal Shipping and Handling Fee, as applicable). 4.7.3 Where the Returned Device Conditions are: (a) satisfied, We will proceed with the Returned Device Assessment as contemplated under this clause 4; or (b) not satisfied (for example, because the Mobile Device You returned is not the correct Mobile Device, You are in arrears, or You have not met the visa requirements), We will contact You to either: (i) provide assistance to ensure any outstanding Returned Device Conditions can be satisfied; or (ii) return the relevant Mobile Device back to You (in which case You will be liable to pay the Shipping and Handling Fee or the Reversal Shipping and Handling Fee, as applicable).

Returned Device Conditions. 4.7.1 4.3.1 When returning any Mobile Device (whether in connection with a Customer Right or as otherwise required under this Agreement, including without limitation clause 4.1.1), please note that You must at Your own expense return the Mobile Device to Us (or our nominated representative) to the address nominated by Us to You, and You agree that the returned Mobile Device will be submitted for a Returned Device Assessment in accordance with clause 4.2 and that each of the following conditions (the Returned Device Conditions) must be satisfied by You: (a) the returned Mobile Device must correspond with the relevant details in Our system (such that the Mobile Device returned matches the Mobile Device registered to the relevant Account); (b) the returned Mobile Device must be Wiped and Unlocked; (c) where requested by Our Customer Service Team, You must have collected reasonable and clear photographic or video evidence of the condition of Your Mobile Device at the time of sending it to Us (and have sent such evidence through in accordance with any reasonable directions from Our Customer Service Team); (dc) in the case of the return of a Mobile Device under a Customer Right, the relevant Account must not be in arrears either: (i) at the time You submit Your request to Us; or (ii) when the request has been processed, (but please note that Our Customer Service Team can assist You in bringing the Account up to date so that Your request may be completed); and (ed) in the case of the return of a Mobile Device under the Device Warranty TermsWarranty, where You are not an Australian Citizen or Permanent Resident, You must have a valid visa with an expiry date falling after the scheduled expiry of the subscription periodlease term. You agree that: (i) We may ask You for certified copies of documents verifying Your visa entitlements; and/or (ii) You authorise Us to verify details in connection with Your visa entitlements or immigration status using third party sources (including without limitation, through the Department of Home Affairs Visa Entitlement Verification Online (VEVO) system). 4.7.2 4.3.2 Where the Returned Device Conditions are: (a) satisfied, We will proceed with the Returned Device Assessment as contemplated under this clause 4; or (b) not satisfied (for example, because the Mobile Device You returned is not the correct Mobile Device, You are in arrears, or You have not met the visa requirements), We will contact You to either: (i) provide assistance to ensure any outstanding Returned Device Conditions can be satisfied; or (ii) in the case of a purported return under a Customer Right, return the relevant Mobile Device back to You (in which case You will be liable to pay the Shipping and Handling Fee and/or the Reversal Shipping and Handling Fee, as applicable). 4.7.3 Where 4.3.3 If, in the Returned case of a Mobile Device Conditions are: (a) satisfiedreturn upon or following termination or expiry of its lease, We will proceed with the Returned Device Assessment as contemplated under this clause 4; or (b) not satisfied (for example, because determines that the Mobile Device You returned is not the correct Mobile a Damaged Device, You are in arrears, or You have not met the visa requirements), We will contact You to either: (i) provide assistance to ensure any outstanding Returned Device Conditions can be satisfied; or (ii) return the relevant Mobile Device back to You (in which case You will be liable to pay the Shipping and Handling Damage Fee or (at the Reversal Shipping and Handling Fee, as applicabletime We notify You of that determination).

Returned Device Conditions. 4.7.1 4.11.1 When returning any Mobile Device (whether in connection with a Customer Right the Cooling Off Period, the 12-Month Device Warranty or as otherwise required under this Agreementthe "Return or Swap Anytime" Conditional Buyback Obligation), please note that You must at Your own expense return the Mobile Device to Us (or our nominated representative) to the address nominated by Us to You, and You agree that the returned Mobile Device will be submitted for a Returned Device Assessment in accordance with clause 4.10 and that each of the following conditions (the Returned Device Conditions) must be satisfied by Yousatisfied: (a) the returned Mobile Device must correspond with the relevant details in Our system (such that the Mobile Device returned matches the Mobile Device registered to the relevant Account); (b) the returned Mobile Device must be Wiped and Unlocked; (c) where requested by Our Customer Service Team, You must have collected reasonable and clear photographic or video evidence of the condition of Your Mobile Device at the time of sending it to Us (and have sent such evidence through in accordance with any reasonable directions from Our Customer Service Team); (dc) in the case of the return of a Mobile Device under a Customer Right, the relevant Account must not be in arrears either: (i) at the time You submit Your request to Us; or (ii) when the request has been processed, (but please note that Our Customer Service Team can assist You in bringing the Account up to date so that Your request may be completed); and (ed) in the case of the return of where You have requested a New Mobile Device under the Device Warranty Terms, where which will be provided on an Instalment Plan and You are not an Australian Citizen or Permanent Resident, You must have a valid visa with an expiry date falling after the scheduled expiry of the subscription periodproposed Instalment Plan for that New Mobile Device. You agree that: (i) We may ask You for certified copies of documents verifying Your visa entitlements; and/or (ii) You authorise Us to verify details in connection with Your visa entitlements or immigration status using third party sources (including without limitation, through the Department of Home Affairs Visa Entitlement Verification Online (VEVO) system). 4.7.2 4.11.2 Where the Returned Device Conditions are: (a) satisfied, We will proceed with the Returned Device Assessment as contemplated under this clause 4; or (b) not satisfied (for example, because the Mobile Device You returned is not the correct Mobile Device, You are in arrears, or You have not met the visa requirements), We will contact You to either: (i) provide assistance to ensure any outstanding Returned Device Conditions can be satisfied; or (ii) in the case of a purported return under a Customer Right, return the relevant Mobile Device back to You (in which case You will be liable to pay the Shipping and Handling Fee and/or the Reversal Shipping and Handling Fee, as applicable). 4.7.3 Where the Returned Device Conditions are: (a) satisfied, We will proceed with the Returned Device Assessment as contemplated under this clause 4; or (b) not satisfied (for example, because the Mobile Device You returned is not the correct Mobile Device, You are Youare in arrears, or You have not met the visa requirements), We will contact You to either: (i) provide assistance to ensure any outstanding Returned Device Conditions can be satisfied; or (ii) return the relevant Mobile Device back to You (in which case You will be liable to pay the Shipping and Handling Fee or the Reversal Shipping and Handling Fee, as applicable).

Returned Device Conditions. 4.7.1 When returning any Mobile Device (whether in connection with a Customer Right the 12-Month Device Warranty or as otherwise required under this Agreement)the 30- Day Swap or Return Option, please note that You must at Your own expense return the Mobile Device to Us (or our nominated representative) to the address nominated by Us to You, and You agree that the returned Mobile Device will be submitted for a Returned Device Assessment in accordance with clause 4.6 and that each of the following conditions (the Returned Device Conditions) must be satisfied by Yousatisfied: (a) the returned Mobile Device must correspond with the relevant details in Our system (such that the Mobile Device returned matches the Mobile Device registered to the relevant Account); (b) the returned Mobile Device must be Wiped and Unlocked; (c) where requested by Our Customer Service Team, You must have collected reasonable and clear photographic or video evidence of the condition of Your Mobile Device at the time of sending it to Us (and have sent such evidence through in accordance with any reasonable directions from Our Customer Service Team); (dc) in the case of the return of a Mobile Device under a Customer Right, the relevant Account must not be in arrears either: (i) at the time You submit Your request to Us; or (ii) when the request has been processed, (but please note that Our Customer Service Team can assist You in bringing the Account up to date so that Your request may be completed); and (ed) in the case of the return of where You have requested a New Mobile Device under the Device Warranty Terms, where which will be provided on an Instalment Plan and You are not an Australian Citizen or Permanent Resident, You must have a valid visa with an expiry date falling after the scheduled expiry of the subscription periodproposed Instalment Plan for that New Mobile Device. You agree that: (i) We may ask You for certified copies of documents verifying Your visa entitlements; and/or (ii) You authorise Us to verify details in connection with Your visa entitlements or immigration status using third party sources (including without limitation, through the Department of Home Affairs Visa Entitlement Verification Online (VEVO) system). 4.7.2 Where the Returned Device Conditions are: (a) satisfied, We will proceed with the Returned Device Assessment as contemplated under this clause 4; or (b) not satisfied (for example, because the Mobile Device You returned is not the correct Mobile Device, You are in arrears, or You have not met the visa requirements), We will contact You to either: (i) provide assistance to ensure any outstanding Returned Device Conditions can be satisfied; or (ii) in the case of a purported return under a Customer Right, return the relevant Mobile Device back to You (in which case You will be liable to pay the Shipping and Handling Fee and/or the Reversal Shipping and Handling Fee, as applicable). 4.7.3 Where the Returned Device Conditions are: (a) satisfied, We will proceed with the Returned Device Assessment as contemplated under this clause 4; or (b) not satisfied (for example, because the Mobile Device You returned is not the correct Mobile Device, You are in arrears, or You have not met the visa requirements), We will contact You to either: (i) provide assistance to ensure any outstanding Returned Device Conditions can be satisfied; or (ii) return the relevant Mobile Device back to You (in which case You will be liable to pay the Shipping and Handling Fee or the Reversal Shipping and Handling Fee, as applicable).