Returned Device Conditions. 4.7.1 When returning any Mobile Device (whether in connection with the the 12-Month Device Warranty or the 30-Day Swap or Return Option, please note that You agree that the returned Mobile Device will be submitted for a Returned Device Assessment in accordance with clause 4.6 and that each of the following conditions (the Returned Device Conditions) must be satisfied: (a) the returned Mobile Device must correspond with the relevant details in Our system (such that the Mobile Device returned matches the Mobile Device registered to the relevant Account); (b) where requested by Our Customer Service Team, You must have collected reasonable and clear photographic or video evidence of the condition of Your Mobile Device at the time of sending it to Us (and have sent such evidence through in accordance with any reasonable directions from Our Customer Service Team); (c) the relevant Account must not be in arrears either: (i) at the time You submit Your request to Us; or
Appears in 2 contracts
Sources: Mobile Device Terms, Mobile Device Terms