Common use of RETURNS AND CREDITS Clause in Contracts

RETURNS AND CREDITS. Our Quality team must pre-authorize all product returns via the Return Material Authorization (RMA) process. Our Quality department, with the support of the Customer Service department, will approve the return of any product that is damaged or defective on receipt, provided you contact customer service within five days after receiving the product and provided such damage or defect has not been caused by any failure by you or the carrier to handle or store the products using reasonable care or as otherwise indicated on the label or in the product specifications. If you do not contact us within that five-day period, we will deem the product to be accepted, but you will not lose any warranty rights.