Common use of Right of withdrawal Clause in Contracts

Right of withdrawal. In case of products: 1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product. 3. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 4. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 5. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article. 6. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information.

Right of withdrawal. In case of For products: 1. The Consumer consumer can repudiate a dissolve an agreement related to the purchase contract for of a product during a reflection period of 14 days without giving reasons for a period of reflection of at least 14 daysreasons. The Entrepreneur entrepreneur may ask the Consumer consumer about the reason for the withdrawal withdrawal, but he cannot force him oblige the consumer to state his reason(s). 2. The reflection cooling-off period referred to in sub-clause paragraph 1 starts shall commence on the day after the product is received by the Consumer consumer, or by a third party appointed designated by him the consumer in advance and who is not the carrier, has received the product, or a. : o if the Consumer consumer has ordered several multiple products in the same one order: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the last product. The Entrepreneur may trader may, provided he has clearly informed the consumer of this prior to the ordering process, refuse an order of several for multiple products with a different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case time; o if the delivery of a product consists of several batches multiple shipments or parts: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the last batch shipment or the last part. c. ; o in case of an agreement about contracts for regular delivery of products during a given certain period: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the first product.. In the case of services and digital content that is not supplied on a tangible medium: 3. The Consumer consumer can terminate an agreement for services or an agreement a service contract and a contract for delivery of digital content that is not delivered supplied on a physical carrier tangible medium during 14 days without giving reasons during at least 14 daysany reason. The Entrepreneur trader may ask the Consumer consumer about the reason for withdrawal, but may not oblige the withdrawal but cannot force him consumer to state give his reason(s). 4. The reflection cooling-off period referred to mentioned in Article paragraph 3 starts on the day following the conclusion of the agreement.. Extended cooling-off period for products, services and digital content which is not supplied on a tangible medium in the event that the consumer is not informed about the right of withdrawal: 5. If the Entrepreneur entrepreneur has not provided the Consumer consumer with the legally required information about the right of withdrawal or has not provided the standard model form for withdrawal, the reflection cooling-off period expires will expire twelve months after the end of the original reflection cooling-off period determined in accordance with the reflection period determined in the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur entrepreneur has provided the Consumer consumer with the information referred to in the previous article paragraph within twelve months after the starting day start date of the original period of reflectioncooling-off period, the cooling-off period of reflection expires will expire 14 day days after the day on which the Consumer consumer received the this information.

Right of withdrawal. In case of For products: 16.1 Consumers can dissolve an agreement relating to the purchase of a product during a 14-day cooling-off period without giving reasons. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur operator may ask the Consumer consumer about the reason for withdrawal, but may not require the withdrawal but cannot force him consumer to state provide his reason(s). 2. 6.2 The reflection cooling-off period referred to in sub-clause paragraph 1 starts on the day after the product is received by the Consumer consumer, or by a third party appointed by him designated in advance and by the consumer, who is not the carrier, received the product, or: a. a) if the Consumer consumer ordered several multiple products in the same order: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the last product. The Entrepreneur may entrepreneur may, provided he has clearly informed the consumer of this prior to the ordering process, refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order processtimes. b. in case b) if the delivery of a product consists of several batches shipments or parts: the day on which the Consumer consumer, or a third party appointed designated by him him, received the last batch shipment or the last part.; c. in case of an agreement about c) for contracts for regular delivery of products during a given specified period: the day on which the Consumer consumer, or a third party appointed designated by him him, received the first product. 3. The Consumer can terminate an agreement 6.3 Consumers may cancel a service contract and a contract for services or an agreement for delivery the supply of digital content that is not delivered supplied on a physical carrier tangible medium for 14 days without giving reasons during at least 14 daysreasons. The Entrepreneur operator may ask the Consumer consumer about the reason for withdrawal, but may not require the withdrawal but cannot force him consumer to state provide his reason(s). 4. 6.4 The reflection cooling-off period referred to in Article paragraph 3 starts begins on the day following the conclusion of the agreement.. Extended cooling-off period for products, services and digital content not delivered on a tangible medium in case of failure to inform about right of withdrawal: 5. 6.5 If the Entrepreneur trader has not provided the Consumer consumer with the legally required information about on the right of withdrawal or has not provided the standard form for withdrawalmodel withdrawal form, the reflection cooling-off period expires twelve 12 months after the end of the original reflection cooling-off period in accordance with the reflection period determined established in the previous sub-clauses of this Articleoriginal article. 6. 6.6 If the Entrepreneur entrepreneur has provided the Consumer consumer with the information referred to in the previous article preceding paragraph within twelve 12 months after the starting day effective date of the original period of reflectioncooling-off period, the cooling-off period of reflection expires 14 day days after the day on which the Consumer consumer received the that information.

Right of withdrawal. In the case of products: 1. The Consumer can repudiate consumer may terminate an agreement relating to the purchase of a purchase contract product for a product minimum of 14 days without giving reasons for a period of reflection of at least 14 daysreasons. The Entrepreneur Keystone Sports may ask the Consumer consumers about the reason for the withdrawal revocation, but cando not force him require it to state his give its reason(s). 2. The reflection period referred to in sub-clause paragraph 1 starts shall take place on the day after the product is received by the Consumer consumer, or by a third party appointed designated by him in advance and the consumer, who is not the carrier, has received the product, or: a. if 3. If the Consumer consumer has ordered several products in the same order: the day on which the Consumer consumer, or a third party he has designated, received the last product. Keystone Sports may, provided that it has clearly informed the consumer prior to the ordering process, refuse an order of multiple products with a different delivery time. 4. If the supply of a product consists of several consignments or components: the day on which the consumer, or a third party appointed by him him, received the last productconsignment or the last part; 5. The Entrepreneur may refuse an order In the case of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case the agreements for regular delivery of products for a product consists certain period of several batches or partstime: the day on which the Consumer consumer, or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him him, received the first product. 3. The Consumer can consumer may terminate a service agreement and an agreement for services or an agreement for delivery the supply of digital content that is which has not been delivered on a physical material carrier without giving reasons during for at least 14 daysdays without giving reasons. The Entrepreneur Keystone Sports may ask the Consumer consumers about the reason for the withdrawal revocation, but cando not force him require it to state his give its reason(s). 4. The reflection period referred to in Article paragraph 3 starts shall take into place on the day following the conclusion of the agreement. 5. If the Entrepreneur Keystone Sports has not provided the Consumer consumers with the legally required information about on the right of withdrawal or has not provided the standard form for withdrawalretraction model form, the reflection period expires twelve shall expire 12 months after the end of the original reflection period set in accordance with the reflection period determined in the previous sub-clauses members of this Article. 6. If the Entrepreneur Keystone Sports has provided the Consumer with the information referred to in the previous article preceding paragraph to the consumer within twelve 12 months after of the starting day effective date of the original period of reflectionreflection period, the reflection period of reflection expires shall expire 14 day days after the day date on which the Consumer consumer received the such information.

Right of withdrawal. In case of products: 1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product.. In case of services and digital content that is not delivered on a physical carrier: 3. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 4. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement.. Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal: 5. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-sub- clauses of this Article. 6. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information.

Right of withdrawal. In case of For products: 1. The Consumer buyer can repudiate a terminate an agreement with regard to the purchase contract for of a product without giving reasons for during a cooling- off period of reflection of at least 14 daysdays without giving reasons. The Entrepreneur Raymedy International BV may ask the Consumer buyer about the reason for the withdrawal cancellation, but cannot force him oblige this to state his reason(sreason (s). 2. The reflection cooling-off period referred to in sub-clause paragraph 1 starts on the day after the product is received by the Consumer buyer, or by a third party appointed designated by him the buyer in advance and advance, who is not the carrier, has received the product, or: a. if the Consumer buyer has ordered several products in the same order: the day on which the Consumer buyer, or a third party appointed designated by him him, has received the last product. The Entrepreneur may Raymedy International BV may, provided it has clearly informed the buyer prior to the ordering process, refuse an order of for several products with different delivery dates provided that he clearly informs the Consumer prior to the order processtimes. b. in case if the delivery of a product consists of several batches shipments or parts: the day on which the Consumer buyer, or a third party appointed designated by him him, received the last batch shipment or the last part.; c. in the case of an agreement about agreements for regular delivery of products during a given certain period: the day on which the Consumer buyer, or a third party appointed designated by him him, has received the first product.. For services and digital content that is not supplied on a tangible medium: 3. The Consumer buyer can terminate a service agreement and an agreement for services or an agreement for the delivery of digital content that is has not been delivered on a physical carrier without giving reasons during tangible medium for at least 14 daysdays without giving reasons. The Entrepreneur Raymedy International BV may ask the Consumer buyer about the reason for the withdrawal cancellation, but cannot force him oblige this to state his reason(sreason (s). 4. The reflection period referred to in Article paragraph 3 starts on the day following the conclusion of the agreement.. Extended cooling-off period for products, services and digital content that has not been supplied on a tangible medium if the right of withdrawal is not informed: 5. If the Entrepreneur Raymedy International BV has not provided the Consumer buyer with the legally required information about the right of withdrawal or has not provided the standard model form for withdrawal, the reflection cooling-off period expires ends twelve months after the end of the original reflection cooling-off period determined in accordance with the reflection period determined in the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur Raymedy International BV has provided the Consumer buyer with the information referred to in the previous article paragraph within twelve months after of the starting day effective date of the original period of reflectioncooling-off period, the cooling-off period of reflection expires 14 day days after the day on which the Consumer buyer received that informationBij diensten en digitale inhoud die niet op een materiële drager is geleverd: 5. If Raymedy International BV has not provided the buyer with the legally required information about the right of withdrawal or the model form for withdrawal, the cooling-off period ends twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article. 6. If Raymedy International BV has provided the buyer with the information referred to in the previous paragraph within twelve months of the effective date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the buyer received that information.

Right of withdrawal. In case of By products: 1. The Consumer consumer can repudiate a enter into an agreement regarding the purchase contract for of a product during a cooling-off period of 14 days dissolve without giving reasons for a period of reflection of at least 14 daysreasons. The Entrepreneur entrepreneur may ask the Consumer consumer about the reason for the withdrawal withdrawal, but cannot force him this one to state his reason(s). 2. The reflection cooling-off period referred to in sub-clause paragraph 1 starts commences on the day after the product is received by the Consumer consumer, or by a third party appointed by him designated in advance and who by the consumer, has is not the carrier, has received the product, or: a. if the Consumer consumer has ordered several products in the same order: the day on which the Consumer consumer, or a third party appointed designated by him has received the last product. The Entrepreneur may entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order of for several products with different delivery dates provided that he clearly informs the Consumer prior to the order process.times; b. in case if the delivery of a product consists of several batches shipments or parts: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the last batch shipment or the last part.; c. in the case of an agreement about agreements for regular delivery of products during a given certain period: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the first product.. For services and digital content that is not supplied on a material carrier: 3. The Consumer consumer can terminate an agreement conclude a service contract and a contract for services or an agreement for delivery the supply of digital content that is not material carrier has been delivered on a physical carrier for 14 days without giving reasons during at least 14 daysreasons. The Entrepreneur entrepreneur may ask the Consumer consumer about the reason for the withdrawal withdrawal, but cannot force him oblige it to state his its reason(s). 4. The reflection cooling-off period referred to in Article paragraph 3 starts commences on the day following the conclusion of the agreement.. Extended cooling-off period for products, services and digital content that is not supplied on a material carrier if information is not provided about the right of withdrawal: 5. If the Entrepreneur has not provided entrepreneur provides the Consumer consumer with the legally required information about the right of withdrawal or the model form revocation has not provided the standard form for withdrawalprovided, the reflection cooling-off period expires twelve months after the end of the original reflection period original, in accordance with the reflection cooling-off period determined established in the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur entrepreneur has provided the Consumer consumer with the information referred to in the previous article paragraph within twelve months after the starting day commencement date of the original period of reflectionreflection period, the reflection period of reflection expires 14 day days after the day on which the Consumer consumer received the that information.

Right of withdrawal. In case of products: 1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product. 3. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 4. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 5. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article. 6. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information. Article 7 Consumer’s obligations during the time of reflection 1. During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop. 2. The Consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than allowed in sub-section 1. 3. The Consumer is not liable for the decrease in value of the product if the Entrepreneur has not provided him with all legal information about the right of withdrawal before concluding the Agreement. Article 8 Exercising the Consumer’s right of withdrawal and the costs 1. If the Consumer exercises his right of withdrawal he shall notify the Entrepreneur unambiguously with the standard form for withdrawal within the period of reflection. 2. The Consumer shall return the product or deliver it to (the authorized representative of) the Entrepreneur as soon as possible but within 14 days counting from the day following the notification referred to in sub-clause 1. This need not be done if the entrepreneur offered to collect the product himself. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the period of reflection. 3. The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by the Entrepreneur. 4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer. 5. The Consumer shall bear the direct costs of returning the product. If the Entrepreneur has not reported that the Consumer has to bear these costs or if the Entrepreneur pointed out that he will bear the costs himself, the Consumer need not pay the cost of returning the product. 6. If the Consumer withdraws after having first explicitly requested that the performance of a service or the supply of gas, water or electricity having not been made ready for sale not be started in a limited volume or given quantity during the period of reflection, the Consumer shall pay the Entrepreneur an amount that is equal to the part of the obligation already performed at the time of withdrawal as compared with the full compliance of the obligation. 7. The Consumer does not bear the costs for performing services for the supply of water, gas or electricity that had not been made ready for sale in a limited volume or quantity, or for the supply of district heating if a. the Entrepreneur has not provided the Consumer with the statutorily required information about the right of withdrawal, the compensation of costs in case of withdrawal or the standard form for withdrawal, or b. if the Consumer has not explicitly requested that the performance of the service or the supply of gas, water and electricity or district heating be started during the period of reflection. 8. The Consumer does not bear any cost for the full or partial delivery of digital content not stored on a physical carrier if a. prior to the delivery, he has not explicitly consented to start performance of the agreement before the end of the period of reflection; b. he did not acknowledge to lose his right of withdrawal when giving consent; or c. the Entrepreneur failed to confirm the Consumer’s statement. 9. If the Consumer exercises his right of withdrawal, all additional agreements end by operation of law.

Right of withdrawal. In the case of products: 1. The Consumer can repudiate a consumer may terminate an agreement relating to the purchase contract for of a product without giving reasons for a period of reflection of at least 14 daysdays without giving reasons. The Entrepreneur entrepreneur may ask the Consumer consumer about the reason for the withdrawal withdrawal, but candoes not force oblige him to state his reason(s). 2. The reflection cooling-off period referred to in sub-clause paragraph 1 starts shall start on the day after the product is received by the Consumer consumer, or by a third party appointed by him designated in advance and by the consumer, who is not the carrier, has received the product, or: a. 3. if the Consumer consumer has ordered several products in the same order: the day on which the Consumer consumer, or a third party appointed designated by him him, received the last product. The Entrepreneur may entrepreneur may, provided that he has clearly informed the consumer prior to the ordering process, refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order processtimes. b. in case 4. where the delivery supply of a product consists of several batches consignments or parts: the day on which the Consumer consumer, or a third party appointed designated by him him, received the last batch consignment or the last part.; c. 1. in the case of an agreement about regular delivery of products during supply contracts for a given specified period: the day on which the Consumer consumer, or a third party appointed designated by him him, received the first product. 31. The Consumer can consumer may terminate a service contract and an agreement for services or an agreement for delivery the supply of digital content that is has not been delivered on a physical carrier without giving reasons during material medium for at least 14 daysdays without giving reasons. The Entrepreneur entrepreneur may ask the Consumer consumer about the reason for the withdrawal withdrawal, but candoes not force oblige him to state his reason(s). 42. The reflection cooling-off period referred to in Article paragraph 3 starts shall start on the day following the conclusion of the agreementAgreement. 51. If the Entrepreneur trader has not provided the Consumer consumer with the legally required information about on the right of withdrawal or has not provided the standard model form for withdrawal, the reflection cooling-off period expires twelve shall expire 12 months after the end of the original reflection period cooling-off period, in accordance with the reflection period determined in the previous sub-clauses paragraphs of this Article. 62. If the Entrepreneur economic operator has provided the Consumer consumer with the information referred to in the previous article preceding paragraph within twelve 12 months after of the starting day effective date of the original period of reflectioncooling-off period, the cooling-off period of reflection expires shall expire 14 day days after the day on which the Consumer consumer received the that information.

Right of withdrawal. In case of With products:; 1. The Consumer consumer can repudiate a terminate an agreement with regard to the purchase contract for of a product without giving reasons for during a cooling-off period of reflection of at least 14 daysdays without giving reasons. The Entrepreneur entrepreneur may ask the Consumer consumer about the reason for the withdrawal withdrawal, but cannot force oblige him to state his reason(sreason (s). 2. The reflection cooling-off period referred to in sub-clause paragraph 1 starts on the day after the product is received by the Consumer consumer, or by a third party appointed designated by him the consumer in advance and advance, who is not the carrier, has received the product, or: a. if the Consumer consumer has ordered several products in the same order: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the last product. The Entrepreneur may entrepreneur may, provided that he has clearly informed the consumer prior to the ordering process, refuse an order of for several products with a different delivery dates provided that he clearly informs the Consumer prior to the order processtime. b. in case if the delivery of a product consists of several batches shipments or parts: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the last batch shipment or the last part.; c. in case of an agreement about for agreements for regular delivery of products during a given certain period: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the first product.. For services and digital content that is not supplied on a tangible medium: 3. The Consumer consumer can terminate a service agreement and an agreement for services or an agreement for the delivery of digital content that is has not been delivered on a physical carrier without giving reasons during tangible medium for at least 14 daysdays without giving reasons. The Entrepreneur entrepreneur may ask the Consumer consumer about the reason for the withdrawal withdrawal, but cannot force oblige him to state his reason(sreason (s). 4. The reflection period referred to in Article paragraph 3 starts on the day following the conclusion of the agreement. 5. If the Entrepreneur entrepreneur has not provided the Consumer consumer with the legally required information about the right of withdrawal or has not provided the standard model form for withdrawal, the reflection cooling-off period expires ends twelve months after the end of the original reflection cooling-off period determined in accordance with the reflection period determined in the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur entrepreneur has provided the Consumer consumer with the information referred to in the previous article paragraph within twelve months after of the starting day date of the original period of reflectioncooling-off period, the cooling-off period of reflection expires 14 day days after the day on which the Consumer consumer received the that information.

Right of withdrawal. In case Products excluding the right of products:withdrawal 1. The Consumer can repudiate Digital Content: the delivery of digital content other than on a tangible medium has no right of withdrawal. ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ and ▇▇▇▇▇▇▇ Solutions must, by law, clearly indicate this before purchase. Customer agrees to payment that his purchase contract for a product without giving reasons for a period is not covered by the right of reflection withdrawal. But only if: a. the purchase has begun with the express prior consent of at least 14 days. The Entrepreneur may ask the Consumer about consumer; and b. the reason for the withdrawal but cannot force him to state consumer has stated that he hereby loses his reason(s)right of withdrawal. 2. The reflection period referred to in sub-clause 1 starts on Customized personal product or Commissioned work (physical product): some Products that are physically delivered by ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ and ▇▇▇▇▇▇▇ Solutions are products characterized as custom products. Customized products have no right of withdrawal. Upon purchase, the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last productcustomer must agree that his right of withdrawal expires. The Entrepreneur may refuse an order Products of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case the delivery right of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product.withdrawal 3. Products without feature customization: The Consumer consumer can terminate an agreement for services or an agreement for delivery regarding the purchase of digital content that is not delivered on a physical carrier product during a cooling-off period of 14 days without giving reasons during at least 14 daysreasons. The Entrepreneur entrepreneur may ask the Consumer about consumer for the reason for the withdrawal withdrawal, but canmay not force oblige him to state his reason(s). 4. The reflection cooling-off period (14 days) referred to in Article paragraph 3 starts on the day following after the conclusion consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or: a. if the consumer has received multiple orders in the same order. has ordered products: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for multiple products with different delivery times. b. if the delivery of a product consists of several shipments or parts: the agreementday on which the consumer, or a third party designated by him, has received the last shipment or part; c. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, received the first product. 5. If the Entrepreneur entrepreneur has not provided the Consumer consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawalmodel withdrawal form, the reflection period expires will expire twelve months after the end of the original reflection period determined in accordance with the reflection period determined in the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur entrepreneur has provided the Consumer with the information referred to in the previous article paragraph to the consumer within twelve months after the starting day commencement date of the original period of reflectionreflection period, the reflection period of reflection expires 14 day will expire 0 days after the day on which the Consumer consumer received the that information.

Right of withdrawal. In case Upon delivery of products: 1. The Consumer can repudiate When purchasing products, a purchase contract for consumer has the right to dissolve a product contract, without giving reasons for reasons, during a period of reflection of at least 14 30 days. The Entrepreneur may trader is allowed to ask the Consumer about a consumer for the reason for of this dissolution, but the withdrawal but cannot force him consumer is under no obligation to state his his/her reason(s). 2. The reflection period referred to stipulated in sub-clause para. 1 starts commences on the day after the product is was received by the Consumer consumer, or by a third party appointed designated by him in advance and the consumer, who is not the carriertransporting party, or: a. if the Consumer consumer has ordered several products in the same orderproducts: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the last product. The Entrepreneur trader may refuse an a single order of for several products with different delivery dates dates, provided that he clearly informs informed the Consumer consumer of this prior to the order ordering process. b. in case if the delivery of a product consists of several batches involves different deliveries or parts: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the last batch delivery or the last part.; c. in case of an agreement about with contracts for the regular delivery of products during a given period: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the first last product.. Upon delivery of services and digital content that is not supplied on a material medium: 3. The Consumer can terminate an agreement A consumer has the right to dissolve a contract, without giving reasons, for services or an agreement for delivery the supply of digital content that is not delivered supplied on a physical carrier without giving reasons material medium during a period of at least 14 fourteen days. The Entrepreneur may trader is allowed to ask the Consumer about a consumer for the reason for of this dissolution, but the withdrawal but cannot force him consumer is under no obligation to state his his/her reason(s). 4. The reflection period referred to stipulated in Article para. 3 starts commences on the day following after the conclusion of the agreementcontract was concluded. 5. If the Entrepreneur has trader did not provided provide the Consumer consumer with the legally required statutorily obligatory information about the right of withdrawal or has if the model form was not provided the standard form for withdrawalprovided, the reflection withdrawal period expires ends twelve months after the end of the original reflection originally stipulated withdrawal period in accordance with the reflection period determined in based on the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur trader provided the Consumer consumer with the information referred to in the previous article paragraph within twelve months after of the starting day commencing date of the original period of reflectionwithdrawal period, the withdrawal period of reflection expires shall end 14 day days after the day on which the Consumer consumer received the information.

Right of withdrawal. In case of products: 1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product. 31. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 42. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 51. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article. 62. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information.

Right of withdrawal. In case Upon delivery of products: 1. The Consumer can repudiate When purchasing products, a purchase contract for consumer has the right to dissolve a product contract, without giving reasons for reasons, during a period of reflection of at least 14 days. The Entrepreneur may trader is allowed to ask the Consumer about a consumer for the reason for this dissolution, but the withdrawal but cannot force him consumer is under no obligation to state his his/her reason(s). 2. The reflection period referred to stipulated in sub-clause para. 1 starts commences on the day after the product is was received by the Consumer consumer, or by a third party appointed designated by him in advance and the consumer, who is not the carriertransporting party, or: a. if the Consumer consumer has ordered several products in the same orderproducts: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the last product. The Entrepreneur trader may refuse an a single order of for several products with different different delivery dates dates, provided that he clearly informs informed the Consumer consumer of this prior to the order ordering process. b. in case if the delivery of a product consists of several batches involves different deliveries or parts: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the last batch delivery or the last part.; c. in case of an agreement about with contracts for the regular delivery of products during a given period: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the first last product. 3. The Consumer can terminate an agreement A consumer has the right to dissolve a contract, without giving reasons, for services or an agreement for delivery the supply of digital content that is not delivered supplied on a physical carrier without giving reasons material medium during a period of at least 14 fourteen days. The Entrepreneur may trader is allowed to ask the Consumer about a consumer for the reason for this dissolution, but the withdrawal but cannot force him consumer is under no obligation to state his his/her reason(s). 4. The reflection period referred to stipulated in Article para. 3 starts commences on the day following after the conclusion contract was concluded. Extended withdrawal period for products, services and digital content that is not supplied on a material medium in the event a consumer was not informed about the right of the agreement.withdrawal: 5. If the Entrepreneur has trader did not provided provide the Consumer consumer with the legally required statutorily obligatory information about the right of withdrawal or has if the model form was not provided the standard form for withdrawalprovided, the reflection withdrawal period expires ends twelve months after the end of the original reflection originally stipulated withdrawal period in accordance with the reflection period determined in based on the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur trader provided the Consumer consumer with the information referred to in the previous article paragraph within twelve months after of the starting day commencing date of the original period of reflectionwithdrawal period, the withdrawal period of reflection expires shall end 14 day days after the day on which the Consumer consumer received the information.

Right of withdrawal. In case a. The consumer can dissolve an agreement with regard to the purchase of products: 1. The Consumer can repudiate a purchase contract for a product without giving reasons for during a cooling-off period of reflection of at least 14 days, without having to state the reasons. The Entrepreneur may entrepreneur can ask the Consumer about consumer for his reasons to withdraw but the reason for the withdrawal but canlatter is not force him obliged to state his reason(s)those reasons. 2. b. The reflection cooling-off period referred to in sub-clause paragraph 1 starts starts: i. on the day after the product is received by the Consumer consumer, or by a third party appointed by him in advance and - who is not the carriertransporter - appointed by the consumer in advance, has received the product, or: a. ii. if the Consumer consumer has ordered several multiple products in under the same order: the day on which the Consumer consumer, or a third party appointed by him him, has received the last product. The Entrepreneur entrepreneur may refuse an order of several for multiple products with different delivery dates dates, provided that he has clearly informs notified the Consumer consumer thereof prior to the order ordering process., or: b. in case iii. if the delivery of a product consists of several batches various shipments or parts: the day on which the Consumer consumer, or a third party appointed by him him, has received the last batch shipment or the last part.; c. in case of an agreement about iv. for agreements for the regular delivery of products during a given certain period: the day on which the Consumer consumer, or a third party appointed by him him, has received the first product. 3. The Consumer can terminate an agreement for services or an agreement for delivery of digital content c. In the event that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 4. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 5. If the Entrepreneur entrepreneur has not provided given the Consumer with consumer the legally required statutory information about the right of withdrawal or has not provided the standard form for withdrawalmodel withdrawal form, the reflection cooling-off period expires twelve ends 12 months after the end of the original reflection cooling-off period determined in accordance with the reflection period determined previous paragraphs in the previous sub-clauses of this Articlearticle. 6. If d. In the Entrepreneur provided event that the Consumer with entrepreneur has given the information referred to in the previous article paragraph to the consumer within twelve 12 months after of the starting day start date of the original period of reflectioncooling-off period, the cooling-off period of reflection expires ends 14 day days after the day on which the Consumer consumer has received the that information. e. Sealed products that are not suitable to be returned for reasons of health protection or hygiene and the seal of which has been broken after delivery are excluded from the right of withdrawal;

Right of withdrawal. In case of products: 1. The Consumer can repudiate We do not offer a right of withdrawal with the purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but plants, as we cannot force him to state his reason(s)check or verify in what situation/condition the plant is kept after arrival with the consumer and the shelf life of the plant is dependant on said situation/condition. 2. The reflection When purchasing any other products, the consumer has the option to disband the agreement without giving any reason during the next 14 days after having recieved the product. This cooling off period referred to in sub-clause 1 starts commences on the day after receipt of the product is received by the Consumer consumer or by a third party appointed by him representative designated in advance by the consumer and who is not the carrier, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior announced to the order process. b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first productentrepreneur. 3. During the cool off period, the consumer will handle the product and packaging with care. The Consumer can terminate an consumer will only unpack or use the product to the extent necessary to assess whether he/she wishes to keep the product. If the consumer makes use of his right of withdrawal, he/she will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. 4. If the consumer wishes to exercise his right of withdrawal and return the goods for a full refund the vendor must be informed within 14 days of receipt of the product. After the consumer has informed the vendor in writing of the cancellation, the customer must return the product(s) within 14 days of receipt. The consumer must prove that the goods are returned within the specified time-frame, for example by means of proof of shipment. 5. If the customer does not exercise the right of withdrawal, and the product has not been returned to the vendor, in accordance with paragraphs 2 & 3 above, the transaction is considered final. DELIVERANCE OF SERVICES 6. After the deliverance of services the consumer has the possibility to disband the agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 4. The reflection period referred to in Article 3 starts , commencing on the day following of the conclusion of entering into the agreement. 57. If the Entrepreneur has not provided the Consumer with the legally required information about In order to execute the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after consumer must abide by the end reasonable and clear instructions provided by the entrepreneur at the offer or finally at the deliverance of the original reflection period in accordance with service. 8. In case of orders that require a Phytosanitary certificate, the reflection period determined inspection application costs bound to said certification are non refundable, even in the previous sub-clauses event of this Articleorder cancellation. 6. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information.

Right of withdrawal. In case of products: 1. The Consumer can repudiate When purchasing products, a purchase contract for consumer has the right to dissolve a product contract, without giving reasons for reasons, during a period of reflection of at least 14 days. The Entrepreneur may Vigor Lifestyle is allowed to ask the Consumer about a consumer for the reason for of this dissolution, but the withdrawal but cannot force him consumer is under no obligation to state his his/her reason(s). 2. The reflection period referred to stipulated in sub-clause paragraph 1 starts commences on the day after the product is was received by the Consumer consumer, or by a third party appointed designated by him in advance and the consumer, who is not the carriertransporting party, or: a. if the Consumer consumer has ordered several products in the same orderproducts: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the last product. The Entrepreneur Vigor Lifestyle may refuse an a single order of for several products with different delivery dates dates, provided that he clearly informs informed the Consumer consumer of this prior to the order ordering process. b. in case if the delivery of a product consists of several batches involves different deliveries or parts: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the last batch delivery or the last part.; c. in case of an agreement about with contracts for the regular delivery of products during a given period: the day on which the Consumer consumer, or a third party appointed designated by him the consumer, received the first last product. 3. The Consumer can terminate an agreement A consumer has the right to dissolve a contract, without giving reasons, for services or an agreement for delivery the supply of digital content that is not delivered supplied on a physical carrier without giving reasons material medium during a period of at least 14 fourteen days. The Entrepreneur may Vigor Lifestyle is allowed to ask the Consumer about a consumer for the reason for of this dissolution, but the withdrawal but cannot force him consumer is under no obligation to state his his/her reason(s). 4. The reflection period referred to stipulated in Article paragraph 3 starts commences on the day following after the conclusion of the agreementcontract was concluded. 5. If Vigor Lifestyle did not provide the Entrepreneur has not provided the Consumer consumer with the legally required statutorily obligatory information about the right of withdrawal or has if the model form was not provided the standard form for withdrawalprovided, the reflection withdrawal period expires ends twelve months after the end of the original reflection originally stipulated withdrawal period in accordance with the reflection period determined in based on the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur Vigor Lifestyle provided the Consumer consumer with the information referred to in the previous article paragraph within twelve months after of the starting day commencing date of the original period of reflectionwithdrawal period, the withdrawal period of reflection expires shall end 14 day days after the day on which the Consumer consumer received the information.

Right of withdrawal. In case of products: 17.1. The Consumer can repudiate a purchase contract for a product has the right to withdraw from the Agreement without giving reasons for a period of reflection of at least 14 any reason within fourteen (14) days. 7.2. The Entrepreneur may ask withdrawal period expires 14 days starting from: 7.2.1. the Consumer about date of conclusion of the reason Agreement in the case of an Agreement for the withdrawal but canprovision of a Service or conducting other perpetual performance, or digital content not force him to state his reason(s).transmitted on a physical medium; 27.2.2. The reflection period referred to in sub-clause 1 starts the date on which the day the product is received by the Consumer Customer or by a third party appointed designated by him in advance and the Customer, who is not the carriercarrier of the Goods, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. object physically in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. their possession in case of an agreement about regular Agreement the object of which is the delivery of products during a given period: Goods; 7.2.3. the day date on which the Consumer Customer or a the third party appointed designated by him the Customer, who is not the carrier of the Goods, has received the last object physically in their possession in case of an Agreement in accordance to which several things delivered separately must be handed over to the Customer; 7.2.4. the date on which the Customer or the third party designated by the Customer, who is not the carrier of the Goods, has received the last thing physically in their possession in case of an Agreement in accordance to which the thing must be handed over to the Customer in several parts; 7.2.5. the date on which the Customer or the third party designated by the Customer, who is not the carrier of the Goods, has received the first productobject physically in their possession in case of an Agreement the subject of which is the repeated delivery of things over a specified time. 37.3. In order to exercise the right of withdrawal, the Consumer shall inform Äripäev with an unambiguous statement (e.g., via mail, fax, or e- mail) at the contact data of Äripäev provided in clause 10.2 of their decision to withdraw from the Agreement. For this purpose, the Consumer may use the standard form for withdrawal, which is annexed to the General Terms of Conditions, but this is not mandatory. A standard withdrawal form is available here. 7.4. In order to comply with the deadline for exercising the right of withdrawal, it is sufficient for the Consumer to send notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. 7.5. If the Consumer withdraws from the Agreement, Äripäev shall return to the Consumer all payments received from the Consumer, including delivery costs (excluding additional costs arising from the method of delivery chosen by the Consumer which differs from the cheapest ordinary delivery method offered by Äripäev), but no later than 14 days after the day when Äripäev becomes aware of the Consumer’s decision to withdraw from the Agreement. Äripäev makes refunds using the same payment method used by the Consumer when making a payment, unless the Consumer has expressly given consent to use a different form of payment. Consumers will not be subject to any service fees or other charges in case of such refunds. 7.6. Äripäev has the right to refuse from making refunds until Äripäev has received the object that is the subject of the Agreement or until the Consumer has provided proof that the item has been returned, whichever comes first. 7.7. The Consumer can terminate an undertakes to return the object or to hand it over to Äripäev immediately upon submission of the withdrawal application, but no later than 14 days after the day when the Consumer informed Äripäev of their withdrawal from the Agreement. 7.8. The Consumer shall only be liable for any decrease in the value of the object caused by the use of the object otherwise than necessary to ascertain the nature, characteristics, and functioning of the object. 7.9. The direct costs of returning the object shall be borne by the Consumer. 7.10. The Consumer’s right of withdrawal shall not apply to: 7.10.1. the Agreement the object of which is the delivery of newspapers, magazines, and other periodicals, except for a long-term agreement concluded for services the ordering of such publications; 7.10.2. the Agreement the object of which is the delivery of audio or an agreement for video recordings or computer software in a sealed wrapping when the Consumer has opened the wrapping; 7.10.3. the Agreement the object of which is the delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s)medium. 4. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 57.11. If the Entrepreneur has not provided delivery of the Goods (including partial deliveries), provision of the Service, or conducting of another long-term performance (e.g., delivery of the newspaper, delivery of training materials before the conference) began within the withdrawal period, the Consumer with shall pay Äripäev the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end value of the original reflection period in accordance with the reflection period determined item delivered in the previous sub-clauses course of this Articlethe performance of the Agreement in proportion to the delivered item until the time the Consumer notified their withdrawal from the Agreement, taking into account the total volume of the Agreement. 67.12. If the Entrepreneur provided Customer notifies Äripäev of the Consumer with non-participation in a conference at least 10 workdays before the information referred conference at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇ or by phone at ▇▇▇ ▇▇▇▇, the Customer is offered the opportunity to participate in another conference in the previous article within twelve months after same season or the starting day money will be refunded at 100% of the original period cost paid. If the Customer notifies of reflectiontheir non-participation at least 5 workdays in advance, the period Customer shall be refunded 50% of reflection expires 14 day after the day on which cost paid. In case of notification of non-participation less than 5 workdays in advance or in case of non-notification, the Consumer received participation fee will not be refunded. 7.13. If the informationCustomer notifies about non-participation in a training at least 5 workdays before the beginning of the entire training programme, Äripäev offers the opportunity to participate in another equivalent training in the same season or refunds 100% of the cost of the training. Please send the notification about IT trainings to ▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇ and about Äripäev Academy trainings to ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇. If the Customer notifies about non-participation in the training at least 3 workdays before the start of the training programme, Äripäev will return 50% of the cost of the training. In case of a shorter notice of non-participation or in case of non- notification, the participation fee will not be refunded.

Right of withdrawal. In case of products: 1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product. 3. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 4. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 5. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-sub- clauses of this Article. 6. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information.

Right of withdrawal. In case of products: 1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or a. 1. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. 2. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. 3. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product. 3. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 4. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 5. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article. 6. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information.

Right of withdrawal. In case of products: 1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process. b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part. c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product. 31. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 42. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 5. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article. 6. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information. Article 7 Consumer’s obligations during the time of reflection 1. During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop. 2. The Consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than allowed in sub-section 1. 3. The Consumer is not liable for the decrease in value of the product if the Entrepreneur has not provided him with all legal information about the right of withdrawal before concluding the Agreement. Article 8 Exercising the Consumer’s right of withdrawal and the costs 1. If the Consumer exercises his right of withdrawal he shall notify the Entrepreneur unambiguously with the standard form for withdrawal within the period of reflection. 2. The Consumer shall return the product or deliver it to (the authorized representative of) the Entrepreneur as soon as possible but within 14 days counting from the day following the notification referred to in sub-clause 1. This need not be done if the entrepreneur offered to collect the product himself. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the period of reflection. 3. The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by the Entrepreneur. 4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer. 5. The Consumer shall bear the direct costs of returning the product. If the Entrepreneur has not reported that the Consumer has to bear these costs or if the Entrepreneur pointed out that he will bear the costs himself, the Consumer need not pay the cost of returning the product. 6. If the Consumer withdraws after having first explicitly requested that the performance of a service or the supply of gas, water or electricity having not been made ready for sale not be started in a limited volume or given quantity during the period of reflection, the Consumer shall pay the Entrepreneur an amount that is equal to the part of the obligation already performed at the time of withdrawal as compared with the full compliance of the obligation. 7. The Consumer does not bear the costs for performing services for the supply of water, gas or electricity that had not been made ready for sale in a limited volume or quantity, or for the supply of district heating if a. the Entrepreneur has not provided the Consumer with the statutorily required information about the right of withdrawal, the compensation of costs in case of withdrawal or the standard form for withdrawal, or b. if the Consumer has not explicitly requested that the performance of the service or the supply of gas, water and electricity or district heating be started during the period of reflection. 8. The Consumer does not bear any cost for the full or partial delivery of digital content not stored on a physical carrier if a. prior to the delivery, he has not explicitly consented to start performance of the agreement before the end of the period of reflection; b. he did not acknowledge to lose his right of withdrawal when giving consent; or c. the Entrepreneur failed to confirm the Consumer’s statement. 9. If the Consumer exercises his right of withdrawal, all additional agreements end by operation of law.

Right of withdrawal. In case of For products: 1. The Consumer consumer can repudiate a dissolve an agreement regarding the purchase contract for of a product without giving reasons for during a cooling-off period of reflection of at least 14 daysdays without giving reasons. The Entrepreneur entrepreneur may ask the Consumer about consumer for the reason for the withdrawal withdrawal, but cannot force oblige him to state his reason(s). 2. The reflection cooling-off period referred to in sub-clause paragraph 1 starts shall start on the day after the product is received by the Consumer consumer, or by a third party appointed by him designated in advance and by the consumer, who is not the carrier, has received the product, or: a. if the Consumer consumer has ordered several products in the same order: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the last product. The Entrepreneur may entrepreneur may, provided that he has clearly informed the consumer about this prior to the ordering process, refuse an order of for several products with a different delivery dates provided that he clearly informs the Consumer prior to the order processtime. b. in case if the delivery of a product consists of several batches shipments or parts: the day on which the Consumer consumer, or a third party appointed designated by him him, has received the last batch shipment or the last part.; c. in the case of an agreement about contracts for the regular delivery supply of products during for a given certain period: the day on which the Consumer consumer, or a third party appointed designated by him him, received the first product. 3. The Consumer can consumer may terminate an agreement a service contract and a contract for services or an agreement for delivery the supply of digital content that is has not been delivered on a physical carrier tangible medium for a minimum of 14 days without giving reasons during at least 14 daysreasons. The Entrepreneur entrepreneur may ask the Consumer about consumer for the reason for the withdrawal withdrawal, but cannot force oblige him to state his reason(s). 4. The reflection cooling-off period referred to in Article paragraph 3 starts shall commence on the day following the conclusion of the agreement. 5. If the Entrepreneur entrepreneur has not provided the Consumer consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawalmodel withdrawal form, the reflection cooling-off period expires twelve months after the end of the original reflection cooling-off period determined in accordance with the reflection period determined in the previous sub-clauses paragraphs of this Articlearticle. 6. If the Entrepreneur entrepreneur has provided the Consumer consumer with the information referred to in the previous article paragraph within twelve months after of the starting day commencement date of the original period of reflectioncooling-off period, the cooling-off period of reflection expires will expire 14 day days after the day on which the Consumer consumer received the that information.