Right to charge. Licensor reserves the right to charge Licensee additional fees at its then prevailing rates upon occurrence of any of the following events, and only if Licensee actions, omissions or failures have caused Licensor to provide additional support services than ordinarily required or that is industry standard: (i) Licensee has failed to adhere to the terms of this Agreement; (ii) Licensee has failed to follow previous maintenance and support instructions from Licensor; or (iii) Upon investigation it emerges that the reported fault has been caused by actions of Licensee not related to the Software.
Appears in 2 contracts
Sources: License Agreement, License Agreement