Common use of Robocall Mitigation Clause in Contracts

Robocall Mitigation. Illegal Robocalls are calls generated by auto dialers to telephone numbers for commercial purposes without the permission of the telephone number owner. These calls may be from a recorded voice or be auto transferred to a live agent; they will often appear from a disguised originating number; and they will either claim a pre-existing business relationship (“car warranty” or “Microsoft refund”) or disguise their commercial intent with false claims of fraud. We are legally obligated to prevent our service(s) from being used for illegal robocalling. We may deny service to you if we believe the use of the service will be for the generation of illegal robocalls. We are permitted to investigate any claims or suspicion of robocalling in whatever manner we believe is appropriate based on the nature of the claim and may share information about your network utilization with third parties as required by law. During our investigation we may contact you about any complaint we may receive about your use of our service for illegal robocalling. If we are unable to resolve the complaint or you fail to respond to us, we may suspend or terminate your service with or without advanced notice. AT OUR SOLE DISCRETION, WE MAY CHOOSE TO REFUSE SERVICES THAT WE BELIEVE MAY BE USED FOR ILLEGAL ROBOCALLING.