Root-Cause Analysis and Resolution. Each of NDPS and/or GPI Canada and the Bank shall, promptly after: (a) any material failure of either party to provide any of the Services in accordance with this Agreement; or (b) a party's repeated failure to provide any of the Services in accordance with this Agreement; and in any event within three (3) days of receipt of a notice from a party to the other in respect thereof, commence an analysis to identify the cause of such failure; and as soon as commercially reasonable thereafter provide a report detailing the cause of, and procedure for correcting, such failure. In addition, the party responsible for the provision of the Service shall deliver to the other party within a commercially reasonable time a corrective action plan that addresses actions to be taken in an effort to try to avoid a recurrence of such failure.
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Sources: Marketing Alliance Agreement (Global Payments Inc), Marketing Alliance Agreement (Canadian Imperial Bank of Commerce /Can/)
Root-Cause Analysis and Resolution. Each of NDPS and/or GPI Canada and the Bank ---------------------------------- shall, promptly after:
(a) any material failure of either party to provide any of the Services in accordance with this Agreement; or
(b) a party's repeated failure to provide any of the Services in accordance with this Agreement; and in any event within three (3) days of receipt of a notice from a party to the other in respect thereof, commence an analysis to identify the cause of such failure; and as soon as commercially reasonable thereafter provide a report detailing the cause of, and procedure for correcting, such failure. In addition, the party responsible for the provision of the Service shall deliver to the other party within a commercially reasonable time a corrective action plan that addresses actions to be taken in an effort to try to avoid a recurrence of such failure.
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