Root Cause Analysis. 13.1. Freshwave shall, perform a root cause analysis on any Chronic Outage or any material or persistent problem affecting the Services and provide Customer with a summary of such analysis upon request.
Appears in 3 contracts
Sources: Master Service Agreement, Service Level Agreement, Service Level Agreement
Root Cause Analysis. 13.1. 13.1 Freshwave shall, perform a root cause analysis on any Chronic Outage or any material or persistent problem affecting the Services and provide Customer with a summary of such analysis upon request.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Root Cause Analysis. 13.1. 11.1 Freshwave shall, shall perform a root cause analysis on any Chronic Outage or any material or persistent problem affecting the Services and provide Customer with a summary of such analysis upon request.
Appears in 2 contracts
Sources: Mobile Private Network Service Description and Service Level Agreement, Service Agreement
Root Cause Analysis. 13.1. 12.1 Freshwave shall, shall perform a root cause analysis on any Chronic Outage or any material or persistent problem affecting the Services and provide Customer with a summary of such analysis upon request.
Appears in 1 contract
Sources: Service Level Agreement
Root Cause Analysis. 13.1. 11.1 Freshwave shall, perform a root cause analysis on any Chronic Outage or any material or persistent problem affecting the Services and provide Customer with a summary of such analysis upon request.
Appears in 1 contract
Sources: Service Level Agreement
Root Cause Analysis. 13.112.1. Freshwave shall, perform a root cause analysis on any Chronic Outage or any material or persistent problem affecting the Services and provide Customer with a summary of such analysis upon request.
Appears in 1 contract
Sources: Service Level Agreement