SaaS Exclusions Clause Samples

The SaaS Exclusions clause defines specific limitations or exceptions to the services and obligations provided under a Software as a Service (SaaS) agreement. Typically, this clause outlines what is not covered by the SaaS provider, such as third-party integrations, custom modifications, or support for user-generated content. By clearly stating these exclusions, the clause helps manage customer expectations and reduces the provider's liability for issues outside their control, ensuring both parties understand the boundaries of the service.
SaaS Exclusions. AvePoint shall use commercially reasonable efforts to make the SaaS Solutions available at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the extent practicable, schedule so as not to adversely affect Customer's business); and (ii) as set forth in the Agreement. AvePoint shall use reasonable efforts to give ten (10) days’ notice of any service maintenance to the infrastructure network, hardware, or software used by AvePoint if AvePoint, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwithstanding the foregoing, no notice may be provided if AvePoint, in its sole and reasonable discretion, determines that maintenance is needed to secure the availability, security, stability, or performance of the SaaS Solution. Uptime and Downtime, and any additional performance targets, shall not apply to the extent performance or availability issues result from scheduled Downtime or are directly or indirectly due to factors beyond AvePoint’s reasonable control, including but not limited to those that are (i) caused by a fault, failure, or availability of the internet or any public telecommunications network; (ii) caused by a fault, failure, or availability problems of the Cloud Storage Provider; (iii) caused by a fault, failure, or availability problems of any cloud-based services registered by Customer in the SaaS Solution; (iv) caused by Customer’s hardware or software; (v) caused by the actions or inactions of Customer; (vi) caused by Customer’s use of the SaaS Solution other than in accordance with the Agreement; or (vii) attributable to the acts or omissions of Customer or Customer’s Authorized Users, or anyone gaining access to the SaaS Solution by means of Customer’s Accounts, passwords, or equipment.
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SaaS Exclusions. AvePoint shall use commercially reasonable efforts to make the SaaS Solutions available at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the extent practicable, schedule so as not to adversely affect Customer's business); and (ii) as set forth in the Agreement. AvePoint shall use reasonable efforts to give ten (10) days’ notice of any service maintenance to the infrastructure network, hardware, or software used by AvePoint if AvePoint, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwithstanding the foregoing, no notice may be provided if AvePoint, in its sole and reasonable discretion, determines that maintenance is needed to secure the availability, security, stability, or performance of the SaaS Solution. Uptime and Downtime, and any additional performance targets, shall not apply to the extent performance or availability issues result from scheduled Downtime or are directly or indirectly due to factors beyond AvePoint’s reasonable control, including but not limited to those that are (i) caused by a fault, failure, or availability of the internet or any public telecommunications network; (ii) caused by a fault, failure, or availability problems of the Cloud Storage Provider; (iii) caused by a fault, failure, or availability problems of any cloud-based services registered by Customer in the SaaS Solution;
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SaaS Exclusions. AvePoint shall use commer- cially reasonable efforts to make the SaaS Solutions avail- able at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the ex- tent practicable, schedule so as not to adversely affect SOLUTIONS AVEPOINT Accord de niveau de service SaaS. Les Solutions SaaS doivent avoir un temps de fonctionnement non inférieur à 99,9 % (l’équivalent d’un temps d'arrêt supérieur à 43 mi- nutes et 49 secondes) par mois (" SLA "). AvePoint doit recevoir des réclamations de temps d'arrêt excessif suffi- samment détaillées au plus tard à la fin du mois civil sui- vant le mois au cours duquel le temps d'arrêt présumé s'est produit. Si les Parties déterminent qu'AvePoint n'a pas respecté l'exigence de temps de fonctionnement après l'enquête d'AvePoint, le Client aura droit, en tant que recours exclusif, à un Crédit de Service qui ne dépas- sera pas, pour un mois donné, quinze (15%) des frais men- suels. Nonobstant ce qui précède, si les Parties détermi- nent que la ou les Solutions SaaS ont eu un temps de fonctionnement inférieur à quatre-vingt-dix-neuf pour cent (99,0 %) (l’équivalent d’un Temps d'Arrêt de plus de 7 heures et 18 minutes) au cours d'un mois spécifique, le Client aura droit, à titre de recours exclusif, à un Crédit de Service de vingt pour cent (20 %) des frais applicables pour ce mois spécifique. Si le Client a acheté une Solution SaaS auprès d'un Partenaire, le Crédit de Service sera basé sur le prix de détail estimé pour la Solution SaaS applicable, tel que déterminé par AvePoint à sa seule mais raison- nable discrétion. Les Crédits de Service seront crédités au Client dans les trente (30) jours suivant la détermination du Temps d'Arrêt excessif. Customer's business); and (ii) as set forth in the Agree- ment. AvePoint shall use reasonable efforts to give ten (10) days’ notice of any service maintenance to the infrastruc- ture network, hardware, or software used by AvePoint if AvePoint, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwithstanding the foregoing, no notice may be provided if AvePoint, in its sole and reasonable discre- tion, determines that maintenance is needed to secure the availability, security, stability, or performance of the SaaS Solution. Uptime and Downtime, and any additional per- formance targets, shall not apply to the extent perfor- mance or...
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SaaS Exclusions. AvePoint shall use commer- cially reasonable efforts to make the SaaS Solutions available at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the extent practicable, schedule so as not to ad- versely affect Customer's business); and (ii) as set forth in the Agreement. AvePoint shall use reasonable ef- forts to give ten (10) days’ notice of any service mainte- ▇▇▇▇▇ to the infrastructure network, hardware, or Soft- ware used by AvePoint if AvePoint, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwith- standing the foregoing, no notice may be provided if 1.1.1. SaaS-Service-Level-Agreement. SAAS-LÖSUNGEN müssen eine Verfügbarkeit von mindestens 99,9 % (was einer AUSFALLZEIT von nicht mehr als 43 Minuten und 49 Sekunden entspricht) pro Monat aufweisen („SLA“). AVEPOINT muss aus- reichend detaillierte Reklamationen von darüber hinausge- ▇▇▇▇▇▇ AUSFALLZEITEN spätestens zum Ende des Kalendermo- nats, der auf den Monat folgt, in dem die AUSFALLZEITEN aufgetreten sind, erhalten. Stellen die PARTEIEN nach einer Un- tersuchung durch AVEPOINT fest, dass AVEPOINT die Anforde- rungen an die Verfügbarkeit nicht erfüllt hat, steht dem KUN- DEN als ausschließlicher Rechtsbehelf eine SERVICEGUTSCHRIFT zu, die in dem jeweiligen Monat fünfzehn Prozent (15 %) der mo- natlichen Gebühren nicht übersteigt. Stellen die PARTEIEN un- geachtet des Vorstehenden fest, dass die SAAS-LÖSUNG(EN) in einem bestimmten Monat eine Verfügbarkeit ▇▇▇ ▇▇▇▇▇▇▇ als neunundneunzig Prozent (99,0 %) aufwies(en) (was einer AUS- FALLZEIT von mehr als 7 Stunden und 18 Minuten entspricht), steht dem KUNDEN als ausschließlicher Rechtsbehelf eine SER- VICEGUTSCHRIFT ▇▇▇ ▇▇▇▇▇▇▇ Prozent (20 %) der für diesen Mo- nat fälligen Gebühren zu. Hat der ▇▇▇▇▇ eine SAAS-LÖSUNG von einem PARTNER erworben, basiert die SERVICEGUTSCHRIFT auf dem geschätzten Einzelhandelspreis für die entsprechende SAAS-LÖSUNG, den AVEPOINT nach eigenem, angemessenem Er- messen festlegen kann. Die SERVICEGUTSCHRIFTEN werden dem KUNDEN innerhalb von dreißig (30) Tagen nach Feststellung der überschrittenen AUSFALLZEIT gutgeschrieben.
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SaaS Exclusions. AvePoint shall use commercial- ly reasonable efforts to make the SaaS Solutions available at the gateway between the public internet and the net- work of the Cloud Services Provider, except for: (i) sched- uled Downtime (of which AvePoint shall, to the extent practicable, schedule so as not to adversely affect Custom- er's business); and (ii) as set forth in the Agreement. Ave- Point shall use reasonable efforts to give ten (10) days’ notice of any service maintenance to the infrastructure network, hardware, or software used by AvePoint if Ave- Point, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwithstanding the foregoing, no notice may be provided if AvePoint, in its sole and reasonable discre- tion, determines that maintenance is needed to secure the availability, security, stability, or performance of the SaaS 1.1.1. SaaS 서비스 수준 계약. SaaS 솔루션의 서비스 가용 시간은 월별 99.9% (43 분 49 초 이하의 정지 시간 발생) ("SLA") 이상이어야 한다. 서비스 문제 발생 시 고객은 정지 시간이 발생한 달의 다음 달 말까지 해당 서비스 정지 시간에 대한 상세한 내용을 포함하여 AvePoint 에 정지 시간에 대해 서비스 크레딧을 청구할 수 있다. AvePoint 의 조사 후 AvePoint 에서 서비스 가용 시간 요건을 충족시키지 못했다고 당사자들이 판단할 경우, 고객은 독점적 보상으로 한달 구독료의 15%를 초과하지 않는 범위에서 특정한 달에 대한 서비스 크레딧을 상환받을 수 있다. 전술한 내용에도 불구하고, 당사자들이 특정한 달의 SaaS 솔루션의 서비스 가용시간이 99% (7 시간 18 분 이상의 정지 시간 발생) 미만이었다고 판단할 경우, 고객은 독점적 보상으로 한달 구독료의 20%를 특정한 달에 대한 서비스 크레딧으로 상환받을 수 있다. 고객이 AvePoint 의 파트너로부터 SaaS 솔루션을 구매한 경우, 서비스 크레딧은 해당 SaaS 솔루션에 대한 고객의 구매가격을 기준으로 책정된다. 서비스 크레딧은 정지 시간의 판단 후 30 일 이내에 고객에게 입금된다. 1.1.2. SaaS 서비스 가용성 예외 사항. AvePoint 는 다음을 제외하고, 공용 인터넷과 클라우드 서비스 공급자 네트워크 사이의 게이트웨이 환경에서 고객이 SaaS 솔루션을 사용할 수 있도록 상업적으로 합당한 노력을 기울여야 한다: (i) 예정된 서비스 정지 시간 (AvePoint 에서 고객의 비즈니스에 영향을 미치지 않도록 실행 가능한 범위 내에서 계획하고 예정하는); 그리고 (ii) 계약에 명시된 사항. AvePoint 는 이러한 유지관리가 고객의 솔루션 사용에 영향을 미칠 것이라고 합리적으로 판단되는 경우, AvePoint 가 사용하는 인프라 네트워크, 하드웨어, 또는 소프트웨어에 대한 서비스의 유지관리를 10 일 전에 통지하도록 합당한 노력을 기울여야 한다. 전술한 내용에도 불구하고, AvePoint 의 단독적이며 합당한 판단에 따라, SaaS 솔루션의 Solution. Uptime and Downtime, and any additional per- formance targets, shall not apply to the extent perfor- ▇▇▇▇▇ or availability issues result from scheduled Down- time or are directly or indirectly due to factors beyond AvePoint’s reasonable control, including but not limited to those that are (i) caused by a fault, failure, or availability of the internet or any public telecommunications network; (ii) caused by a fault, failure, or availability problems of the Cloud Storage Provider; (iii) caused by a fault, failure, or availability pro...
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Related to SaaS Exclusions

  • GENERAL EXCLUSIONS We do not insure for loss caused directly or indirectly by any of the following. Such loss is excluded regardless of any other cause or event contributing concurrently or in any sequence to the loss. These exclusions apply whether or not the loss event results in widespread damage or affects a substantial area.

  • Specific Exclusions Apart from the exclusions common to all covers, the following are also excluded. We do not intervene for: EMERGENCY SUITCASE DOMESTIC HELP DELIVERY OF HOUSEHOLD SHOPPING PSYCHOLOGICAL SUPPORT UPON YOUR RETURN HOME To allow us to intervene under the best conditions, remember to prepare the following information that will be requested when you call: When you call initially, you will be given an assistance file number. State it systematically during any subsequent contacts with our Assistance Service. - the policy came with the purchase of goods or a service sold by a supplier; - you can show that you are already covered for one of the risks covered by this new policy; - the policy you wish to cancel has not been fully established; - you have not declared any loss covered by this policy. In this situation, you can exercise your right to cancel this policy by letter or in any lasting medium sent to the insurer of the new policy, together with documentary proof that you already have cover for one of the risks covered by this new policy. The insurer must reimburse you the premium paid within thirty days of your cancellation. If you wish to cancel your policy but do not meet all the above conditions, please check the cancellation procedure stipulated in your policy.

  • Warranty Exclusions The Limited Warranty in clauses 1.2 and 1.3 does not apply: a) if the Product was not purchased and installed in Australia; b) if You do not grant BYD or BYD Partner access to the performance data of the Product over the Internet upon request after reporting the warranty claim and/or manipulate such data; c) to wear and tear in the appearance of the Product (including but not limited to any scratches, stains, mechanical wear, rust or mould) which does not impair its function; d) to any damage to property or personal injury arising from any defect if the state of scientific and technical knowledge at the time when the Product is sold to Original Buyer was not such as to enable the defect to be discovered; e) if the invoice for the Product and the information listed in clause 4 below is not provided with the warranty claim; or f) if the serial number on the Product can no longer be identified or has been modified.