Safeguards and Security. 11.1 You must notify us via telephone or by email using the contact details set out in clause 1.3 on becoming aware of the misappropriation of the Platform – the misappropriation of the Platform includes: (a) the loss by you or any Authorised Person of their Password; and/or (b) someone other than you or the Authorised Person knowing their Password or otherwise being able to gain access to the Platform. 11.2 You and each Authorised Person must take all reasonable steps to keep safe the Platform. This includes: (a) each Authorised Person not telling anyone, including us or someone purporting to be us, your Password – we will never ask for your Passwords via telephone or email or using any other method (except when you are required to enter same on the Platform); (b) each Authorised Person and you notifying us, using one of the methods set out in clause 1.3, as soon as it suspects or knows that someone other than themselves knows their Passwords or can otherwise gain access to the Platform. (c) logging off the Platform every time the computer (or other device used to gain access to the Platform) is left by you or the relevant Authorised Person; (d) always ensuring that login details and Passwords are not stored by the browser or cached or otherwise recorded by the computer (or other device used to gain access to the Platform); (e) having recognised anti-virus software put on the device you use to gain access to the Platform and the email account you and each Authorised Person use to communicate with us; (f) notifying us immediately if a virus is found on the device you or any Authorised Person uses to obtain access to the Platform and the email account you use to communicate with us; (g) ensuring that the e-mail account(s), phone number, mobile phone number, computer, fax and other network you and each Authorised Person use to communicate with us is secure and only accessed by you or the relevant Authorised Person as these may be used to reset Passwords; (h) regularly checking the Platform and the Client System so that you are aware if there are new Payment Orders which you have not authorised or if new Beneficiary Account details are added to the Platform or the API which you did not add. 11.3 You must take all reasonable precautions to prevent fraudulent use of Services. 11.4 You must inform us as soon as you become aware that the Client System and/or the API have become compromised. You are fully responsible for the security or the Client System. All Payment Orders received through the API shall be deemed as having been provided by you or on your behalf and therefore authorised and accurate. If the Client System is breached, we cannot be held liable for any Payments that we execute based upon Payment Orders received via the API prior to you informing us that the API has been breached. 11.5 We shall contact you via email in the event of suspected or actual fraud or security threats, unless we are of the view that your emails might be compromised, in which case we shall contact you by telephone. 11.6 We may stop or suspend the use of the Platform if we have reasonable grounds for doing so relating to: (a) the security of the Platform; (b) the suspected, unauthorised or fraudulent use of the Platform; or (c) where the Payment is being made in connection with a credit line, if we believe that there is a significantly increased risk that you may be unable to fulfil your liability to pay. 11.7 Unless doing so would compromise reasonable security measures or be unlawful, before stopping or suspending any use of the Platform or immediately after doing so, we will securely contact you via email or telephone to the e-mail address or telephone number we hold for you and give our reasons for doing so. As soon as practicable after the reason for stopping or suspending the use of the Platform has ceased to exist, we will allow the resumption of your use of the Platform and may change or require that you and/or your Authorised Persons to change the existing Passwords (as appropriate). 11.8 We may stop or suspend your ability to use an Account Information Service Provider or a Payment Initiation Service Provider if we have reasonably justified and duly evidenced reasons for same relating to unauthorised or fraudulent access to your payment account information by that Account Information Service Provider or Payment Initiation Service Provider and/or the risk of unauthorised or fraudulent initiation of a Payment. If we do deny access to an Account Information Service Provider or Payment Initiation Service Provider in accordance with this Clause 11.8, unless doing so would compromise security or is unlawful, we shall notify you as soon as possible via phone or email in accordance with clause 1.3.
Appears in 2 contracts
Sources: Representative Service Agreement, Representative Service Agreement
Safeguards and Security. 11.1 17.1 You (or an Authorised Person on your behalf) must notify us as soon as possible via telephone or by email email, using the contact details set out in clause 1.3 3, on becoming aware of the misappropriation of the Platform – the misappropriation of the Platform includes:
(a) the loss by you or any Authorised Person of their Password; and/or
(b) someone other than you or the Authorised Person knowing their Password or otherwise being able to gain access to the Platforma Security Breach.
11.2 You and each 17.2 Each Authorised Person must take all reasonable steps to keep safe their Passwords and the Online Platform. This includesincludes each Authorised Person:
(a) each Authorised Person not writing down or telling anyone, including us anyone their Username or someone purporting to be us, your Password – we will never ask for your Passwords via telephone or email or using any other method (except when you are required to enter same on the Platform)Password;
(b) each Authorised Person and you notifying us, using one of the methods set out in clause 1.3, as soon as it suspects or knows that someone other than themselves knows their Passwords or can otherwise gain access to the Platform.
(c) logging off the Online Platform every time the computer (or other device used to gain access to the Online Platform) is left by you or the relevant Authorised Person;
(dc) always ensuring that login details and Passwords neither their Username nor Password are not stored by the browser or cached or otherwise recorded by the computer (or other device used to gain access to the Online Platform);
(ed) having recognised anti-virus software put on the device you use each Authorised Person uses to gain access to the Platform and the email account you and each Authorised Person use to communicate with us;Online Platform; and
(fe) notifying us immediately if a virus is found on the device you or any Authorised Person uses using reasonable endeavours to obtain access to the Platform and the email account you use to communicate with us;
(g) ensuring ensure that the e-mail account(s), phone number, numbers and mobile phone number, computer, fax and other network you and each Authorised Person use to communicate numbers that they provided us with us is are secure and only accessed by you or the relevant Authorised Person as these may they might be used by us to reset PasswordsPasswords or verify instructions;
(hf) regularly checking the Platform and the Client System so that you complying with our website terms of use, which are aware if there are new Payment Orders which you have not authorised or if new Beneficiary Account details are added to the Platform or the API which you did not addavailable on our Website.
11.3 17.3 You must take all reasonable precautions to prevent fraudulent use of Services.
11.4 You must inform us as soon as you become aware that the Client System and/or the API have become compromised. You are fully responsible for the security or the Client System. All Payment Orders received through the API shall be deemed as having been provided by you or on your behalf and therefore authorised and accurate. If the Client System is breached, we cannot be held liable for any Payments that we execute based upon Payment Orders received via the API prior to you informing us that the API has been breached.
11.5 We shall contact you via email in the event of suspected or actual fraud or security threats, unless we are of the view that your emails might be compromised, in which case we shall contact you by telephone.
11.6 17.4 We may stop or suspend the your use of the Online Platform if we have reasonable grounds for doing so relating toto the security of the Online Platform or its suspected or actual unauthorised or fraudulent use.
17.5 If you believe that a Payment has been executed in error and/or was not authorised by you or an Authorised Person, you must notify us via email or telephone, using the contact details set out in clause 3, within:
(a) the security 13 months of the Platform;date of any Payment, if you are a Micro- Enterprise; or
(b) the suspected, unauthorised or fraudulent use 4 months of the Platform; or
(c) where date of the Payment is being made in connection with a credit linePayment, if we believe that there is you are not a significantly increased risk that you may be unable to fulfil your liability to payMicro- Enterprise.
11.7 Unless doing so would compromise reasonable security measures or be unlawful, before stopping or suspending any use of the Platform or immediately after doing so, we will securely contact you via email or telephone to the e-mail address or telephone number we hold for you and give our reasons for doing so. As soon as practicable after the reason for stopping or suspending the use of the Platform has ceased to exist, we will allow the resumption of your use of the Platform and may change or require that you and/or your Authorised Persons to change the existing Passwords (as appropriate).
11.8 We may stop or suspend your ability to use an Account Information Service Provider or a Payment Initiation Service Provider if we have reasonably justified and duly evidenced reasons for same relating to unauthorised or fraudulent access to your payment account information by that Account Information Service Provider or Payment Initiation Service Provider and/or the risk of unauthorised or fraudulent initiation of a Payment. If we do deny access to an Account Information Service Provider or Payment Initiation Service Provider in accordance with this Clause 11.8, unless doing so would compromise security or is unlawful, we shall notify you as soon as possible via phone or email in accordance with clause 1.3.
Appears in 1 contract
Sources: Business Framework Terms
Safeguards and Security. 11.1 You must notify us via telephone or by email using the contact details set out in clause 1.3 on becoming aware of the misappropriation of the Platform – the misappropriation of the Platform includes:
(a) the loss by you or any Authorised Person of their PasswordPassword and other secret codes or login details used to access the Platform or place Payment Orders; and/or
(b) someone other than you or the Authorised Person knowing their Password and other secret codes or login details used to log in to the Platform or place Payment Orders or otherwise being able to gain access to the Platform.
11.2 You and each Authorised Person must take all reasonable steps to keep safe the PlatformPlatform safe. This includes:
(a) each Authorised Person not telling disclosing to anyone, including us or someone purporting to be us, your Password and other secret codes or login details used to access the Platform or place Payment Orders – we will never ask for your Passwords these details via telephone or email or using any other method (except when you are required to enter same on the Platform);
(b) each Authorised Person and you notifying us, using one of the methods set out in clause 1.3, as soon as it suspects or knows that someone other than themselves knows their Passwords and other secret codes or login details used to access the Platform or place Payment Orders or can otherwise gain access to the Platform.
(c) logging off the Platform every time the computer (or other device used to gain access to the Platform) is left by you or the relevant Authorised Person;
(d) always ensuring that login details and Passwords are not stored by the browser or cached or otherwise recorded by the computer (or other device used to gain access to the Platform);
(e) having recognised anti-virus software put on the device you use to gain access to the Platform and the email account you and each Authorised Person use to communicate with us;
(f) notifying us immediately if a virus is found on the device you or any Authorised Person uses to obtain access to the Platform and the email account you use to communicate with us;
(g) ensuring that the e-mail account(s), phone number, mobile phone number, computer, fax and other network you and each Authorised Person use to communicate with us is secure and only accessed by you or the relevant Authorised Person as these may be used to reset PasswordsPasswords or other login details;
(h) regularly checking the Platform and the Client System so that you are aware if there are new Payment Orders which you have not authorised or if new Beneficiary Account details are added to the Platform or the API which you did not add.
11.3 You must take all reasonable precautions to prevent fraudulent use of Services.
11.4 You must inform us as soon as you become aware that the Client System and/or your access to the Platform via the Portal or API have become compromised. You are fully responsible for the security or the Client System. All Payment Orders received through the Portal or the API shall be deemed as having been provided by you or on your behalf and therefore authorised and accurate. If the Client System is breached, we cannot be held liable for any Payments that we execute based upon Payment Orders received via the Portal or the API prior to you informing us that your access to the API Platform has been breached.
11.5 We shall contact you via email in the event of suspected or actual fraud or security threats, unless we are of the view that your emails might be compromised, in which case we shall contact you by telephone.
11.6 We may stop or suspend the use of the Platform if we have reasonable grounds for doing so relating to:
(a) the security of the Platform;
(b) the suspected, unauthorised or fraudulent use of the Platform; or
(c) where the Payment is being made in connection with a credit line, if we believe that there is a significantly increased risk that you may be unable to fulfil your liability to pay.
11.7 Unless doing so would compromise reasonable security measures or be unlawful, before stopping or suspending any use of the Platform or immediately after doing so, we will securely contact you via email or telephone to the e-mail address or telephone number we hold for you and give our reasons for doing so. As soon as practicable after the reason for stopping or suspending the use of the Platform has ceased to exist, we will allow the resumption of your use of the Platform and may change or require that you and/or your Authorised Persons to change the existing Passwords (as appropriate).
11.8 We may stop or suspend your ability to use an Account Information Service Provider or a Payment Initiation Service Provider if we have reasonably justified and duly evidenced reasons for same relating to unauthorised or fraudulent access to your payment account information by that Account Information Service Provider or Payment Initiation Service Provider and/or the risk of unauthorised or fraudulent initiation of a Payment. If we do deny access to an Account Information Service Provider or Payment Initiation Service Provider in accordance with this Clause 11.8, unless doing so would compromise security or is unlawful, we shall notify you as soon as possible via phone or email in accordance with clause 1.3.
Appears in 1 contract