Scalability. A truly distributed platform has no appreciable limits on scalability. Every deployed instance of Jive Cloud is fully able to independently handle all system functions, including call routing, device registration, online configuration, etc. Further, each instance of the platform - and all underlying features - can scale up and down (infinitely) to accommodate fluctuating user needs. The distributed platform also does not experience bottlenecks that a centrally hosted platform does. In the distributed environment, there is no centralized resource that every user must access. Instead, localized instances of each resource provide users with the information they need. Jive’s distributed platform drives our ability to perform dynamic call routing and load balancing (patent pending). When a customer call is initiated, it is routed dynamically to the datacenter where call management can best be accommodated (e.g., most quickly, best quality, etc.). This approach enables the Jive solution to route calls around Internet trouble spots, avoiding high traffic areas and outages, and ensuring high call quality and system availability. Jive maintains redundant copies of all critical elements of each client’s phone systems, including: network configurations, user extensions, attendant prompts, dial plans, directories, etc. In the event of a service disruption (e.g. natural disaster) at a client location or Jive datacenter, these copies can be used to quickly re-install service at the last known configuration. Increasing the number of Jive Cloud instances extends the proximity and availability of the Jive solution to our customers. This native redundancy is also capable of seamlessly routing calls around Internet trouble spots to increase call quality and prevent service outages.
Appears in 2 contracts
Sources: Vendor Agreement, Vendor Agreement