Schedule of Penalties for Breach of Customer Service Standards Clause Samples

The Schedule of Penalties for Breach of Customer Service Standards clause defines the specific financial or contractual consequences that apply if a party fails to meet agreed-upon service benchmarks. Typically, this clause outlines measurable service standards—such as response times, resolution rates, or quality metrics—and assigns corresponding penalties, like monetary fines or service credits, for each type of breach. Its core function is to incentivize compliance with service obligations and provide a clear, pre-determined remedy for service failures, thereby reducing disputes and ensuring accountability.
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Schedule of Penalties for Breach of Customer Service Standards. Grantee acknowledges that the noncompliance with the customer service standards of this Section will harm Subscribers and the City and the amounts of actual damages will be difficult or impossible to ascertain. The City may therefore assess the following monetary penalties for any substantial or repeated failure to comply with the customer service standards set forth in this Franchise. However, in the event state law is changed from the following penalty amounts, the state law shall be controlling. 17.35.1 Two hundred dollars ($200.00) for each day of each breach, not to exceed $600.00 for each occurrence of breach; 17.35.2 with respect to each subsequent beach of the same nature within twelve (12) months, a monetary penalty of four hundred dollars ($400.00) for each day of each breach, not to exceed twelve hundred dollars ($1,200.00) for each occurrence of the breach; and 17.35.3 for a third or further breach of the same nature which occurs within the same twelve months, the penalty may be increased to a maximum of one thousand dollars ($1,000.00) for each day of each breach, not to exceed three thousand dollars ($3,000.00) for each occurrence of breach. The City Manager, shall have the discretion to impose penalties pursuant to this Section following prior written notice and opportunity to be heard to the Grantee. In determining what, if any, penalty to impose, the City Manager shall take into consideration the nature of the breach, the number of breaches of the number of Subscribers affected by the breach, the prior history of breaches by the Grantee, and any corrective measures the Grantee has taken or will take to protect against similar breaches. The City Manager, is authorized to establish rules and regulations to implement this Section including, but not limited to, a hearing procedure for the imposition of penalties. The City Manager’s decision shall be final. Notwithstanding the Provisions of this Section, the City Manager may waive the imposition of penalties if, within thirty (30) days following the mailing of any notice of violation to the Grantee pursuant to this Section, the Grantee cures, has diligently commenced correction of such alleged violation after notice thereof and is diligently proceeding to fully remedy such alleged violation pursuant to a schedule reasonably satisfactory to the City Manager, or corrects the alleged breach of a customer service standard to the satisfaction of the City Manager.
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Related to Schedule of Penalties for Breach of Customer Service Standards

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .

  • FALSE STATEMENTS; BREACH OF REPRESENTATIONS The Parties acknowledge that this Agreement has been negotiated, and is being executed, in reliance upon the information contained in the Application, and any supplements or amendments thereto, without which the Comptroller would not have approved this Agreement and the District would not have executed this Agreement. By signature to this Agreement, the Applicant: A. represents and warrants that all information, facts, and representations contained in the Application are true and correct to the best of its knowledge; B. agrees and acknowledges that the Application and all related attachments and schedules are included by reference in this Agreement as if fully set forth herein; and C. acknowledges that if the Applicant submitted its Application with a false statement, signs this Agreement with a false statement, or submits a report with a false statement, or it is subsequently determined that the Applicant has violated any of the representations, warranties, guarantees, certifications, or affirmations included in the Application or this Agreement, the Applicant shall have materially breached this Agreement and the Agreement shall be invalid and void except for the enforcement of the provisions required by Section 9.2 of this Agreement.

  • Stipulated Penalties for Failure to Comply with Certain Obligations As a contractual remedy, Extendicare and OIG hereby agree that failure to comply with certain obligations as set forth in this CIA may lead to the imposition of the following monetary penalties (hereinafter referred to as “Stipulated Penalties”) in accordance with the following provisions. 1. A Stipulated Penalty of $2,500 (which shall begin to accrue on the day after the date the obligation became due) for each day Extendicare fails to establish and effectively implement any of the following obligations as described in Section III: a. a Compliance Officer; b. a Compliance Committee;

  • Attachment A, Scope of Services The scope of services is amended as follows: