Common use of Scheduled and Unscheduled Maintenance Clause in Contracts

Scheduled and Unscheduled Maintenance. i. Moovweb performs system maintenance on the Moovweb Service on a regular basis to ensure the high quality of the Moovweb Service and Moovweb will use commercially reasonable efforts to perform all maintenance during its pre-­‐ scheduled maintenance windows (“Scheduled Maintenance”). Moovweb will undertake to provide advance notice of Scheduled Maintenance through email, or as otherwise provided by Moovweb in its discretion. ii. Under certain conditions, Moovweb may need to perform urgent or emergency preventative maintenance (“Unscheduled Maintenance”), such as installing security patches. Moovweb may not be able to provide Customer advance notice in cases of Unscheduled Maintenance. This Moovweb Customer Support Policy describes the policies and procedures under which Moovweb provides support services (“Support Services”) to its customers. Support Services are provided pursuant to the Platform Subscription Agreement between Moovweb and Customer (“Subscription Agreement”) and are subject to such Subscription Agreement and this policy. Support Services are provided for the Subscription Term and at the support level(s) specified in the applicable Order Form. Capitalized terms not otherwise defined in this policy have the meanings given in the Subscription Agreement. Moovweb shall provide support to Customer for technical issues with the Moovweb Service described in Section 5 below (“Production Support”) for no additional fee; however, response times and channels vary based on the Moovweb Service subscription package or tier specified on the applicable Order Form, as set forth in Section 6 below. Moovweb shall provide Customer developer support services described in Sections 8 and 9 below (“Developer Support”) in accordance with the level of Developer Support specified in the applicable Order Form.

Scheduled and Unscheduled Maintenance. i. Moovweb performs system maintenance on the Moovweb Service on a regular basis to ensure the high quality of the Moovweb Service and Moovweb will use commercially reasonable efforts to perform all maintenance during its pre-­‐ scheduled maintenance windows (“Scheduled Maintenance”). Moovweb will undertake to provide advance notice of Scheduled Maintenance through email, or as otherwise provided by Moovweb in its discretion. ii. Under certain conditions, Moovweb may need to perform urgent or emergency preventative maintenance (“Unscheduled Maintenance”), such as installing security patches. Moovweb may not be able to provide Customer advance notice in cases of Unscheduled Maintenance. This Moovweb Customer Support Policy describes the policies and procedures under which Moovweb provides support services (“Support Services”) to its customers. Support Services are provided pursuant to the Platform Subscription Agreement between Moovweb and Customer (“Subscription Agreement”) and are subject to such Subscription Agreement and this policy. Support Services are provided for the Subscription Term and at the support level(s) specified in the applicable Order Form. Capitalized terms not otherwise defined in this policy have the meanings given in the Subscription Agreement. Moovweb shall provide support to Customer for technical issues with the Moovweb Service described in Section 5 below (“Production Support”) for no additional fee; however, response times and channels vary based on the Moovweb Service subscription package or tier specified on the applicable Order FormForm (Enterprise, Starter or Developer), as set forth in Section 6 below. Moovweb shall provide Customer developer support services described in Sections 8 and 9 below (“Developer Support”) in accordance with the level of Developer Support specified in the applicable Order Form.