Common use of Scheduled and Unscheduled Maintenance Clause in Contracts

Scheduled and Unscheduled Maintenance. Scheduled Maintenance means any maintenance activities performed at the PAETEC point of presence (POP) to which Customer's facilities are connected provided that Customer shall be given at least 15 business days' advance notice of such maintenance activities. Such activities are typically performed during the standard maintenance window on Sundays 00:01 and 6:00 am local time. Notice of scheduled maintenance shall be given to Customer's designated Change Management (“CM”) Single Point of Contact (“SPOC”) on the Customer Support Contact Form and any amendments thereto, by a method elected by ▇▇▇▇▇▇ (telephone, e-mail, fax or pager). The Customer may change its CM SPOC upon reasonable advance written notice to PAETEC. Unscheduled maintenance means any maintenance activities performed at the PAETEC point of presence (POP) to which Customer’s facilities are connected as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a customer but introduces a very low risk to services or may lead to a brief service interruption of less than 100 milliseconds. Examples include optical cable splicing, contractor working near PAETEC fiber cables and digging within three meters of a PAETEC fiber cable. In the case of a Threat PAETEC will strive to provide customers with three business days’ advance notice. In the event of an Emergency (defined as unplanned critical repairs, acts of vandalism and/or nature that has caused or could cause a degradation or interruption of service) PAETEC will make best efforts to provide customers with notice and an estimated time to repair.

Scheduled and Unscheduled Maintenance. Scheduled Maintenance means any maintenance activities performed at the PAETEC point of presence (POP) to which Customer's ’s facilities are connected provided that Customer shall be given at least 15 business days' ’ advance notice of such maintenance activities. Such activities are typically performed during the standard maintenance window on Sundays 00:01 and 6:00 am local time. Notice of scheduled maintenance shall be given to Customer's ’s designated Change Management (“CM”) Single Point of Contact (“SPOC”) on the Customer Support Contact Form and any amendments thereto, by a method elected by ▇▇▇▇▇▇ (telephone, e-mail, fax or pager). The Customer may change its CM SPOC upon reasonable advance written notice to PAETEC. Unscheduled maintenance means any maintenance activities performed at the PAETEC point of presence (POP) to which Customer’s facilities are connected as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a customer but introduces a very low risk to services or may lead to a brief service interruption of less than 100 milliseconds. Examples include optical cable splicing, contractor working near PAETEC fiber cables and digging within three meters of a PAETEC fiber cable. In the case of a Threat PAETEC will strive to provide customers with three business days’ advance notice. In the event of an Emergency (defined as unplanned critical repairs, acts of vandalism and/or nature that has caused or could cause a degradation or interruption of service) PAETEC will make best efforts to provide customers with notice and an estimated time to repair.