Scheduled Appointments. 11.01 Coaching is already scheduled at the mutual convenience of the Coach and the Client. 11.02 The day and time for the next call or face-to-face meeting will be scheduled at the close of each coaching session. 11.03 In some cases, the Client may agree to schedule all coaching program sessions at the start of the coaching program. (a) All sessions begin and end at the scheduled times. 11.04 If the Client is late for a coaching session, the session will end at the previously arranged time without a discount of the fees, unless arrangements were agreed upon beforehand. If the client is late 15 minutes or more for a session, the remainder of the session will be considered forfeit. 11.05 All sessions included in pre-paid or monthly subscription coaching programs must be used within the allotted time; for example, a twelve-month coaching program must be utilized within a twelve- month period. A monthly subscription coaching program allocates a specific amount of sessions each month, those sessions must be completed prior to the next monthly payment being collected. (a) Subscription Monthly coaching plan requires that all sessions should be completed within the month (or within 30 days of subscription payment). This includes rescheduling. (b) All reasonable attempts must be made by the Client to reschedule any sessions missed, within the monthly (or 30 days) timeframe. (c) In some cases, with prior written approval from Change My Life Coaching/Change My Business Coaching, the Client may extend their coaching sessions to an agreed to period beyond the Coaching Program without penalty. (d) Any sessions not utilized within this period will be considered forfeited by the client.
Appears in 2 contracts
Sources: Coaching Service Agreement, Coaching Service Agreement