Common use of SCOPE AND SERVICES Clause in Contracts

SCOPE AND SERVICES. The Second party has agreed to provide the following services under the contract to keep the Computer hardware, as mentioned here-inabove, in good working condition:- 1) The CAMC services comprise preventive and corrective maintenance covering hardware as well as trouble shooting to make operational all sort of OS (Windows/ Linux/ Macintosh) / OS updates/ Printer Driver installation/ updates/ system software installation like MS Office, Acrobat Reader etc/ Network and replacement of parts and fittings. The CAMC vendor shall be responsible for providing the support of all the software/ hardware issues irrespective of the fact that it is a paid support by the OEM or by any other firm. 2) CAMC is comprehensive in nature and includes all parts of the computers/ servers/ printer/ scanner/ laptop excluding toner & cartridges of the printers and lens of the scanner. Any defective part of the hardware has to be repaired/ replaced by the Second Party at his own cost. Parts so replaced should be new original parts of the OEM depending on the item under contract. All small accessories of computer/printer/scanner/laptop which are essential for running the item are covered under CAMC. All type of adapters, amplified speakers, all power supplies of computers/ printers/ laptop/ scanner are to be repaired/ replaced by the bidder, irrespective of the cause of the fault. 3) The CAMC will also include providing the Facility Management System including software/ specialized software installation/ OS installations ensuring/ configuring network connectivity as per details given hereinafter. 4) The bidder shall be responsible for the software as well as the hardware maintenance including server and network maintenance of the Digital Displays. The firm would also be responsible for providing necessary software for running the digital displays remotely. 5) The REs of the CAMC vendor will be solely responsible for resolution of Hardware issues as well software issues with Ubuntu, Windows, MAC OS so arises during the CAMC period and the In-House Technical Team of the High Court must not be held responsible for the same. If the REs are not able to resolve the issue in hand, the CAMC vendor must arrange the Engineer to resolve the same within stipulated time as mentioned hereunder in the tender. 6) The vendor is responsible for providing standby items as per Annexure-A to the REs of the firm and the Civil and Sessions Division will not provide any computer hardware to the REs. This Computer Hardware will be provided to the staff of Civil and Sessions Division as backup, as and when the need so occurs.

SCOPE AND SERVICES. The Second party has agreed to provide the following services under the contract to keep the Computer hardware, as mentioned here-inabove, in good working condition:- 1) The CAMC services comprise preventive and corrective maintenance covering hardware as well as trouble shooting to make operational all sort of OS (Windows/ Linux/ Macintosh) / OS updates/ Printer Driver installation/ updates/ system software installation like MS Office, Acrobat Reader etc/ Network and replacement of parts and fittings. The CAMC vendor shall be responsible for providing the support of all the software/ hardware issues irrespective of the fact that it is a paid support by the OEM or by any other firm. 2) CAMC is comprehensive in nature and includes all parts of the computers/ servers/ printer/ scanner/ laptop excluding toner & cartridges of the printers and lens of the scanner. Any defective part of the hardware has to be repaired/ replaced by the Second Party at his own cost. Parts so replaced should be new original parts of the OEM depending on the item under contract. All small accessories of computer/printer/scanner/laptop which are essential for running the item are covered under CAMC. All type of adapters, amplified speakers, all power supplies of computers/ printers/ laptop/ scanner are to be repaired/ replaced by the bidder, irrespective of the cause of the fault. 3) The CAMC will also include providing the Facility Management System including software/ specialized software installation/ OS installations ensuring/ configuring network connectivity as per details given hereinafter. 4) The bidder shall be responsible for the software as well as the hardware maintenance including server and network maintenance of the Digital Displays. The firm would also be responsible for providing necessary software for running the digital displays remotely. 5) The REs of the CAMC vendor will be solely responsible for resolution of Hardware issues as well software issues with Ubuntu, Windows, MAC OS so arises during the CAMC period and the In-House Technical Team of the High Court must not be held responsible for the same. If the REs are not able to resolve the issue in hand, the CAMC vendor must arrange the Engineer to resolve the same within stipulated time as mentioned hereunder in the tender. 6) The vendor is responsible for providing standby items as per Annexure-A to the REs of the firm and the Civil and Sessions Division will not provide any computer hardware to the REs. This Computer Hardware will be provided to the staff of Civil and Sessions Division as backup, as and when the need so occurs. 4. Details of the Facility Management System: a) Desktop Management Service: (a) Installing operating systems, configuration of drivers, update latest patches etc. (b) Backups/restore for all desktop/server systems along with the user data when formatting is required. b) Network Management Services (a) Networking Switches configuration & Management. (b) Networking connectivity issue resolution. The Second Party should provide a printed status report at the end of each month, showing the status of all the complaints lodged in the month & their status, whether resolved, unresolved/pending. 5. The Resident Engineers (REs) deputed must have minimum 1 (one) year of experience in the relevant field. The successful bidder shall have to depute 1 (One) full time technically qualified Resident Engineers (REs) for the hardware mentioned in Annexure-A . REs should be equipped with the maintenance kit comprising tool box, multimeter, spanner, diagnostic software, device driver software, external DVD drive, storage drive (HDD/ Pen Drive) and any other tools required for carrying out such services. The REs should be made available in Civil and Sessions Division, Kullu, Himachal Pradesh on all working days during office hours for maintenance/ repair of the systems/ peripherals in Civil and Sessions Division, Kullu, Himachal Pradesh. If any equipment covered under the CAMC is taken out of the premises of the Civil and Sessions Division, Kullu, Himachal Pradesh for any repair, it shall be under full responsibility of the Second Party, till the same is returned to the concerned branch in satisfactory working condition. Item may be taken out only with the written permission of the authority. In case of emergency/ repairs during holiday and after working hours, the REs shall be made available at no extra charges. The REs shall not carry out any maintenance repair work of any other party in Civil and Sessions Division, Kullu, Himachal Pradesh premises. Res have also to provide IT Support during the events of Civil and Sessions Division, Kullu, Himachal Pradesh like high level meetings etc. 6. The Second Party shall also provide the regular preventive maintenance service minimum once in three months which is mandatory. Under this activity, following jobs are to be done: i. The REs will be single point of contact for any complaint related to service who will further contact their company/bidder and no separate correspondence shall be made with the vendor/second party in this regard. ii. The REs should inform about any planned leave and will ensure the alternate manpower. iii. Cleaning of all equipments externally using soft cloth, carbon tetra chloride & appropriate polish etc. will be provided by Second Party within CAMC charges. iv. Internal cleaning of the equipments (only which are under CAMC) using /other appropriate means like vacuum cleaner. v. Trouble shooting for operational problems related to software/antivirus. vi. Up-keeping of Desktops/HDD/Scanners/Switches/hardware components etc. to maintain satisfactory performance of the computer hardware. vii. The REs will also help the Civil and Sessions Division, Kullu, Himachal Pradesh technical team in installation/ shifting of any Computer Hardware etc. as and when required. 7. Complaint Registers maintained by RE will be kept in Computer Branch for registering the complaint. It will be the responsibility of the REs to attend immediately in order to resolve the issue. 8. The Second Party/REs shall keep sufficient number of spares, such as CPUs, Monitors, Keyboards, Mouse, Printers, HDDs, cables etc. in the premises of the Civil and Sessions Division, Kullu, Himachal Pradesh, as standby so that the same may be provided as back up in case of any issue /failure in Computer Hardware covered under CAMC/peripherals can be repaired urgently. Any cost incurred towards transportation of the faulty/repaired as well as standby equipment shall be borne by the bidder. The bidder agrees as follow: 1. The Second Party shall not subcontract the maintenance job to any other agency. 2. Civil and Sessions Division, Kullu, Himachal Pradesh reserves the right to withdraw any number of equipment (computer/ printer/ scanner/ server/ laptop etc.) from the CAMC at any point of time during the contract. 3. REs should have their own vehicle and mobile with them for emergency contact on Saturday/ Sunday/ Holiday. Mobile numbers are to be submitted in advance before deputing any REs for duty at Civil and Sessions Division, Kullu, Himachal Pradesh. 4. Any faulty part so replaced by the Second Party/REs needs to be submitted back to the Computer Branch, Civil and Sessions Division, Kullu, Himachal Pradesh. Second Party should be fully responsible for any damage to the man & machine that occurs due to faulty workmanship during the period of the contract. 5. Any damage caused to Civil and Sessions Division, Kullu, Himachal Pradesh property or personnel within Civil and Sessions Division, Kullu, Himachal Pradesh & Subordinate Courts premises by the Second Party’s Representative (REs) during the operation of the contract will be to his account and are recoverable. 6. The Resident Engineers of the CAMC Vendor must wear proper formal Uniform with Blazer, Tie and formal Trousers and Identity Card duly issued by the vendor. Penalty will be charged on the vendor for the REs without uniform and ID card, the penalty will be equal to the amount prescribed for absence of the RE.

SCOPE AND SERVICES. The Second party has agreed to provide the following services under the contract to keep the Computer hardware, as mentioned here-inabovein- above, in good working condition:- 1) The CAMC services comprise preventive and corrective maintenance covering hardware as well as trouble shooting to make operational all sort of OS (Windows/ Linux/ Macintosh) / OS updates/ Printer Driver installation/ updates/ system software installation like MS Office, Acrobat Reader etc/ Network and replacement of parts and fittings. The CAMC vendor shall be responsible for providing the support of all the software/ hardware issues irrespective of the fact that it is a paid support by the OEM or by any other firm. 2) CAMC is comprehensive in nature and includes all parts of the computers/ servers/ printer/ scanner/ laptop excluding toner & cartridges of the printers and lens of the scanner. Any defective part of the hardware has to be repaired/ replaced by the Second Party at his own cost. Parts so replaced should be new original parts of the OEM depending on the item under contract. All small accessories of computer/printer/scanner/laptop which are essential for running the item are covered under CAMC. All type of adapters, amplified speakers, all power supplies of computers/ printers/ laptop/ scanner are to be repaired/ replaced by the bidder, irrespective of the cause of the fault. 3) The CAMC will also include providing the Facility Management System including software/ specialized software installation/ OS installations ensuring/ configuring network connectivity as per details given hereinafter. 4) The bidder shall be responsible for the software as well as the hardware maintenance including server and network maintenance of the Digital Displays. The firm would also be responsible for providing necessary software for running the digital displays remotely. 5) The REs of the CAMC vendor will be solely responsible for resolution of Hardware issues as well software issues with Ubuntu, Windows, MAC OS so arises during the CAMC period and the In-House Technical Team of the High Court must not be held responsible for the same. If the REs are not able to resolve the issue in hand, the CAMC vendor must arrange the Engineer to resolve the same within stipulated time as mentioned hereunder in the tender. 6) The vendor is responsible for providing standby items as per Annexure-A to the REs of the firm and the Civil and Sessions Division will not provide any computer hardware to the REs. This Computer Hardware will be provided to the staff of Civil and Sessions Division as backup, as and when the need so occurs. 4. Details of the Facility Management System: