Scope of Maintenance Services. The scope of the Maintenance Services is as follows: A. Netwrix shall make available to Licensee via web download new versions and releases of the Software, including Software corrections, enhancements and updates, if and when Netwrix makes them generally available without charge to licensees of the Software. B. Netwrix shall respond to communications from Licensee that report failures of the Software to operate substantially in accordance with its specifications. C. Netwrix shall respond to a reasonable number of communications from Licensee that request consultation on the operational/technical aspects of the Software, provided that such requests are made by individuals generally skilled in the use of computers. D. Licensee shall have access to technical support website(s) applicable to the Software stated in the Order. E. Netwrix's Maintenance Services shall be available via the Web or telephone. Netwrix will respond to inquiries within two (2) business days from receipt of the inquiry.
Appears in 3 contracts
Sources: End User License Agreement, End User License Agreement, End User License Agreement
Scope of Maintenance Services. The scope of the Maintenance Services is as follows:
A. Netwrix shall make available to Licensee via web download new versions and releases of the Software, including Software corrections, enhancements and updatesupgrades, if and when Netwrix makes them generally available without charge to licensees of the Software.
B. Netwrix shall respond to communications from Licensee that report failures of the Software to operate substantially in accordance with its specifications.
C. Netwrix shall respond to a reasonable number of communications from Licensee that request consultation on the operational/technical aspects of the Software, provided that such requests are made by individuals generally skilled in the use of computers.
D. Licensee shall have access to technical support website(s) applicable to the Software stated in the OrderNetwrix Technical Support Web site at ▇▇▇.▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇.▇▇▇▇
E. Netwrix's Maintenance Services shall be available via the Web Web, telephone, or telephoneemail. Netwrix will respond to inquiries within two (2) business days from receipt of the inquiry.
Appears in 1 contract
Sources: End User License Agreement