Scope of Maintenance Services. During the Maintenance Term, Sabre will provide the services necessary to remedy any Level 1 or Level 2 Errors in the Systems and to acknowledge evaluate and record any Level 3 or Level 4 Errors in the Systems. Fixes for Level 3 and Level 4 Errors will be prioritized after all Level 1 and Level 2 Errors are remedied. Maintenance Services will commence promptly after Customer has identified an Error with the Systems, or any portion thereof, and has notified Sabre’s Support Desk of the Error.
Appears in 2 contracts
Sources: Master Agreement (Controladora Vuela Compania De Aviacion, S.A.B. De C.V.), Master Agreement (Controladora Vuela Compania De Aviacion, S.A.B. De C.V.)