Common use of Scope of Warranty Clause in Contracts

Scope of Warranty. GSGroup shall, within a reasonable time, correct errors and defects that the Customer has given written notice of that arise during the warranty period and for which GSGroup is solely and directly responsible for, unless otherwise stated in the Support and Maintenance Agreement, or any other written specific agreement. GSGroup retains the right to decide whether errors or defects should be rectified by the Customer or GSGroup. GSGroup is not obliged to correct errors or defects it is not solely and directly responsible for or those resulting from a third party’s software. GSGroup’s duty to correct errors and defects does not cover costs related to shipping, travel, installation or deinstallation. The Customer is not entitled to a reduction in price if the defect is corrected, or if the Customer receives a new device within a reasonable amount of time. If any device is not successfully repaired, or the same defect occurs three times, the Customer has the right to receive new device. The Customer is not entitled to compensation, new device or other forms of reimbursement for matters notified about after the end of the warranty period. The Customer is not entitled to compensation, new equipment or other form of reimbursement or relief if the Customer has not given notice about the error or defect within 20 working days after it was or should have been discovered by the Customer. GSGroup Services are standard products and services that are sold, leased or licensed as they are at the time of entry into the Agreement. GSGroup gives therefore no guarantee and accepts no responsibility for whether GSGroup Services satisfy the needs or demands of the Customer in any particular case. Errors and defects outside of GSGroup’s scope of responsibility – including but not limited to user’s errors, circumstances for which the Customer is responsible, third party errors or similar – are not covered by the warranty. The Customer cannot demand that the GSGroup rectify any errors or defects in any software that GSGroup does not have the right to amend. The warranty does not cover data recovery if the Customer has lost data as a result of circumstances for which GSGroup is responsible.