Common use of SECTION THREE SUPPORT SERVICE Clause in Contracts

SECTION THREE SUPPORT SERVICE. Concentric can monitor customer premise sites for Concentric Dedicated Access Circuits if required. Pricing will be made available upon request. Parties will mutually agree upon Customer-specific support response and escalation procedures to address all of the following components, with varying levels of escalation regarding detected outages of Customer servers (all escalation notification to be provided to Customer, Customer to then escalate to their customers if needed). In the event