Security of PIN. You must keep your PIN strictly confidential and you should never disclose your PIN to any person under any circumstances or by any means whatsoever. You should not keep any written record of your PIN at any place or in any manner which may enable a third party to have access to it and/or make use of your Card. Failure to comply with this requirement will expose you to the consequences of theft and/ or unauthorized use of your Card, for which we will not be in any way be responsible or liable to you. You shall hold us free from all claims and liabilities from all parties whomsoever arising from the use of your PIN whether authorized or otherwise. You shall be and remain liable to us for any goods and services supplied by the merchants through the use of your Card whether or not you have authorized such usage. You shall use all reasonable precautions to prevent disclosure of the PIN to any unauthorized person or the loss, theft or unauthorized use of your Card. In the event of disclosure of your PIN to any unauthorized person or the unauthorized use of your Card or your Card is lost or stolen, you must immediately freeze your Card via the Mobile App. Alternatively, you may email our Customer Service to cancel your Card Account. You Card will be blocked once you have “frozen” it in the Mobile App. Alternatively, if you email our Customer Service, we will block your Card upon receipt of your notification. You should then send a confirmation in writing to us via the channels informed to you in-App. As a matter of prudence, we advise you to lodge a police report immediately to substantiate your claim. We may at our discretion on a case-to-case basis ask you for a copy of the police report confirming the incident. If we do indeed require the police report, and you are not able to provide us with a copy, we may not be able to proceed with our investigations and we shall not be responsible or be held liable for any disputes or loss suffered by you in relation to any transactions incurred from unauthorized usage of the Card. You shall be and remain liable for all transactions incurred from unauthorized usage of the Card, where investigations made by us or the police reveal that you are a party in the procurement of any merchandise or services from the merchants effected through the use of the Card by the use of any unauthorized person. You shall be liable for such unauthorized transaction before we receive written notification of the loss or theft. We may at our absolute discretion, resolve that your liability be limited to RM250, or any other amount that the Card permits without second factor authentications, provided you are not found to be negligent or have not acted fraudulently. We shall not be responsible and shall not be liable for any transaction as a result of the loss or theft or misuse of the Card, occurring prior to you reporting the loss or theft of the Card to us. Without prejudice to our rights and notwithstanding that you may have exercised all reasonable precaution to prevent the loss or theft or unauthorized use of your PIN or your Card, and you have reported the loss or theft or unauthorized use thereof, you shall remain liable to us if you have acted fraudulently or if you were involved in the procurement of goods or services supplied by any merchant, cash advance through the use of your Card by any person or if you have failed to inform us upon discovering that your PIN or Card has been lost or stolen or used for purposes unauthorized by you. If you later find the lost or stolen Card, you should not further use the Card but shall cut it into half and dispose of it immediately or return the same to us. Upon the loss or theft of your Card or upon discovery that an unauthorized person or persons have acquired knowledge of the PIN or use of your Card not authorized by you, you may request us to issue a replacement Card and we shall have the right at our sole discretion to accept or to refuse such request without having to assign any reason whatsoever. We are under no obligation to issue a replacement Card automatically following its loss or theft. Any replacement Card will be subject to a replacement card fee, unless waived by us at our sole discretion. If we approve your request for a replacement Card, and upon proper verification, we will issue a new Card to you with a new account number. The balance of funds from your previous lost or stolen blocked Card Account will be in your Boost eWallet and does not require transfer. If we do not issue you a replacement Card, the balance in your lost or stolen Card will be refunded to you (less any applicable fees and charges including bank charges) after fourteen (14) business days via cheque or by depositing it into your bank account (provided you have given us your bank account details) or in any other manner in accordance with our internal policies. Boost will refund Available Balances in Ringgit Malaysia only. You may receive funds from other persons via your Card number (i.e. such persons transfer funds to you by entering your Card number), however such funds will be credited into your Boost eWallet, subject to your applicable Boost eWallet limit and the applicable terms and conditions (if any). It is important for you to know that this does not apply to funds arising from the Boost PayFlex.
Appears in 1 contract
Sources: Cardholder Agreement
Security of PIN. You must keep your PIN strictly confidential and you should never disclose your PIN to any person under any circumstances or by any means whatsoever. You should not keep any written record of your PIN at any place or in any manner which may enable a third party to have access to it and/or make use of your Boost Beyond Card. Failure to comply with this requirement will expose you to the consequences of theft and/ or unauthorized use of your Boost Beyond Card, for which we will not be in any way be responsible or liable to you. You shall hold us free from all claims and liabilities from all parties whomsoever arising from the use of your PIN whether authorized or otherwise. You shall be and remain liable to us for any goods and services supplied by the merchants through the use of your Boost Beyond Card whether or not you have authorized such usage. You shall use all reasonable precautions to prevent disclosure of the PIN to any unauthorized person or the loss, theft or unauthorized use of your Boost Beyond Card. In the event of disclosure of your PIN to any unauthorized person or the unauthorized use of your Boost Beyond Card or your Boost Beyond Card is lost or stolen, you must immediately freeze your Boost Beyond Card via the Mobile App. Alternatively, you may email our Customer Service to cancel your Boost Beyond Card Account. You Boost Beyond Card will be blocked once you have “frozen” it in the Mobile App. Alternatively, if you email our Customer Service, we will block your Boost Beyond Card upon receipt of your notification. You should then send a confirmation in writing to us via the channels informed to you in-App. As a matter of prudence, we advise you to lodge a police report immediately to substantiate your claim. We may at our discretion on a case-to-case basis ask you for a copy of the police report confirming the incident. If we do indeed require the police report, and you are not able to provide us with a copy, we may not be able to proceed with our investigations and we shall not be responsible or be held liable for any disputes or loss suffered by you in relation to any transactions incurred from unauthorized usage of the Boost Beyond Card. You shall be and remain liable for all transactions incurred from unauthorized usage of the Boost Beyond Card, where investigations made by us or the police reveal that you are a party in the procurement of any merchandise or services from the merchants effected through the use of the Boost Beyond Card by the use of any unauthorized person. You shall be liable for such unauthorized transaction before we receive written notification of the loss or theft. We may at our absolute discretion, resolve that your liability be limited to RM250, or any other amount that the Boost Beyond Card permits without second factor authentications, provided you are not found to be negligent or have not acted fraudulently. We shall not be responsible and shall not be liable for any transaction as a result of the loss or theft or misuse of the Boost Beyond Card, occurring prior to you reporting the loss or theft of the Boost Beyond Card to us. Without prejudice to our rights and notwithstanding that you may have exercised all reasonable precaution to prevent the loss or theft or unauthorized use of your PIN or your Boost Beyond Card, and you have reported the loss or theft or unauthorized use thereof, you shall remain liable to us if you have acted fraudulently or if you were involved in the procurement of goods or services supplied by any merchant, cash advance through the use of your Boost Beyond Card by any person or if you have failed to inform us upon discovering that your PIN or Boost Beyond Card has been lost or stolen or used for purposes unauthorized by you. If you later find the lost or stolen Boost Beyond Card, you should not further use the Boost Beyond Card but shall cut it into half and dispose of it immediately or return the same to us. Upon the loss or theft of your Boost Beyond Card or upon discovery that an unauthorized person or persons have acquired knowledge of the PIN or use of your Boost Beyond Card not authorized by you, you may request us to issue a replacement Boost Beyond Card and we shall have the right at our sole discretion to accept or to refuse such request without having to assign any reason whatsoever. We are under no obligation to issue a replacement Boost Beyond Card automatically following its loss or theft. Any replacement Boost Beyond Card will be subject to a replacement card fee, unless waived by us at our sole discretion. If we approve your request for a replacement Boost Beyond Card, and upon proper verification, we will issue a new Boost Beyond Card to you with a new account number. The balance of funds from your previous lost or stolen blocked Boost Beyond Card Account will be in your Boost eWallet and does not require transfer. If we do not issue you a replacement Boost Beyond Card, the balance in your lost or stolen Boost Beyond Card will be refunded to you (less any applicable fees and charges including bank charges) after fourteen (14) business days via cheque or by depositing it into your bank account (provided you have given us your bank account details) or in any other manner in accordance with our internal policies. Boost will refund Available Balances in Ringgit Malaysia only. You may receive funds from other persons via your Boost Beyond Card number (i.e. such persons transfer funds to you by entering your Boost Beyond Card number), however such funds will be credited into your Boost eWallet, subject to your applicable Boost eWallet limit and the applicable terms and conditions (if any). It is important for you to know that this does not apply to funds arising from the Boost PayFlex.
Appears in 1 contract
Sources: Boost Beyond Cardholder Agreement