Common use of Servers – General Requirements Clause in Contracts

Servers – General Requirements. For this Statement of Work, “Servers” shall mean * servers. As of the Effective Date, Supplier shall assume responsibility for the operation, proactive monitoring, management and support of the Server environment, Equipment and Software of the types employed by Gap, including: (a) Mainframe Services shall be performed on all existing and new Servers and associated peripheral Equipment located at Gap’s * Data Center. (b) Supplier shall provide support for ADM teams, Gap and Third Party Vendors, as needed for the successful operations of the applications on Supplier maintained Servers. (c) At Supplier Service Locations, Supplier shall provide all support resources (e.g., Supplier Personnel, Software and Equipment including Cabling, Wiring), as required to support the Gap Server Environment. At Gap Sites, Supplier will provide the Cabling and Wiring that interconnects the Equipment as well as power from the PDU (Gap provides power to/at the PDU). Building wiring at Gap Sites outside of the computer rooms to be changed or added will be handled as a Non-Service Catalog Item. (d) Supplier shall provide the Services and integrate and coordinate them with Gap’s retained responsibilities. __________________________ *Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.6.1 Gap/IBM Confidential and Proprietary Information Second Amended and Restated Master Services Agreement (e) Supplier’s responsibilities for Server administrative functions include: (1) Performing Server administration functions, including: development, establishment, installation, and maintenance of catalogs, catalog structures and naming conventions. (2) Purging records, datasets and old Authorized User accounts, as identified by Gap. (3) Restoring deleted datasets upon request from the Help Desk. (f) Supporting the Incident and Problem Management processes described in Section 11 (Incident and Problem Management) of this SOW by tracking, managing, analyzing, resolving all Incidents and Problems arising from, relating to, or affecting the Server Environment assigned to it by Gap or self-assigned in accordance with the Procedures Manual and providing Gap with a root cause analysis or such other reports as required in Section 11 (Incident and Problem Management) of this SOW. (g) Supplier’s responsibilities with respect to Incident and Problem Management include: (1) Performing proactive Incident and Problem Management within the Server Environment as required by Section 11 (Incident and Problem Management) of this SOW and resolving Incidents and Problems caused by conditions internal and external to production programs in accordance with Section 11 (Incident and Problem Management) of this SOW. (2) Performing failure trend analysis as required. (3) Analyzing performance metrics. (4) Responding proactively to potential Incident and Problem areas. (5) Taking appropriate action to Resolve all Incidents and Problems occurring with respect to the Server Equipment or Software, including resolving, escalating internally within Gap and Coordinating with Third Parties respect to all Incidents and Problems associated with the Servers. (6) Developing, maintaining, and utilizing an emergency contact list and escalation procedures to Resolve Incidents and Problems. (7) Resolving Incidents when possible and performing job restarts or back outs. (h) Using agreed upon and standardized tools for system installation, asset management, performance management, capacity resource management, Exhibit A.6.1 Gap/IBM Confidential and Proprietary Information Second Amended and Restated Master Services Agreement configuration management, Change Management, Incident and Problem Management, and backup and restoration. (i) Providing management Servers and all Software for management of Servers (including peripheral Equipment).

Servers – General Requirements. For this Statement of Work, “Servers” shall mean * servers. As of the Effective Initiation Date, Supplier shall assume responsibility for the operation, proactive monitoring, management and support of the Server environment, Equipment and Software of the types employed by Gap, including: (a) Mainframe Services shall be performed on all existing and new Servers and associated peripheral Equipment located at Gap’s * Data Center. (b) Supplier shall provide support for ADM teams, Gap and Third Party Vendors, as needed for the successful operations of the applications on Supplier maintained Servers. (c) At Supplier Service Locations, Supplier shall provide all support resources (e.g., Supplier Personnel, Software and Equipment including Cabling, Wiring), as required to support the Gap Server Environment. At Gap Sites, Supplier will provide the Cabling and Wiring that interconnects the Equipment as well as power from the PDU (Gap provides power to/at the PDU). Building wiring at Gap Sites outside of the computer rooms to be changed or added will be handled as a Non-Service Catalog Item. (d) Supplier shall provide the Services and integrate and coordinate them with Gap’s retained responsibilities. __________________________ *Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.6.1 Gap/IBM Confidential and Proprietary Information Second Amended and Restated Master Services Agreement. (e) Supplier’s responsibilities for Server administrative functions include: (1) Performing Server administration functions, including: development, establishment, installation, and maintenance of catalogs, catalog structures and naming conventions. (2) Purging records, datasets and old Authorized User accounts, as identified by Gap. (3) Restoring deleted datasets upon request from the Help Desk. (f) Supporting the Incident and Problem Management processes described in Section 11 (Incident and Problem Management) of this SOW Exhibit A.2 (Cross Functional Services Statement of Work) by tracking, managing, analyzing, resolving all Incidents and Problems arising from, relating to, or affecting the Server Environment assigned to it by Gap or self-assigned in * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. accordance with the Procedures Manual and providing Gap with a root cause analysis or such other reports as required in Section 11 (Incident and Problem Management) of this SOWExhibit A.2 (Cross Functional Services Statement of Work). (g) Supplier’s responsibilities with respect to Incident and Problem Management include: (1) Performing proactive Incident and Problem Management within the Server Environment as required by Section 11 (Incident and Problem Management) of this SOW Exhibit A.2 (Cross Functional Services Statement of Work) and resolving Incidents and Problems caused by conditions internal and external to production programs in accordance with Section 11 (Incident and Problem Management) of this SOWExhibit A.2 (Cross Functional Services Statement of Work). (2) Performing failure trend analysis as required. (3) Analyzing performance metrics. (4) Responding proactively to potential Incident and Problem areas. (5) Taking appropriate action to Resolve all Incidents and Problems occurring with respect to the Server Equipment or Software, including resolving, escalating internally within Gap and Coordinating with Third Parties respect to all Incidents and Problems associated with the Servers. (6) Developing, maintaining, and utilizing an emergency contact list and escalation procedures to Resolve Incidents and Problems. (7) Resolving Incidents when possible and performing job restarts or back outs. (h) Using agreed upon and standardized tools for system installation, asset management, performance management, capacity resource management, Exhibit A.6.1 Gap/IBM Confidential and Proprietary Information Second Amended and Restated Master Services Agreement configuration management, Change Management, Incident and Problem Management, and backup and restoration. (i) Providing management Servers and all Software for management of Servers (including peripheral Equipment).