Service Administration. During the term of this Agreement, FPC shall, at its own expense: 3.4.1 Maintain a toll free number during normal business hours for inquiries by Customers. 3.4.2 Send a copy of the fully executed Contract, as well as a confirmation letter to each Customer, not later than ten (10) working days after confirmation of the Customer's electric commodity consumption date from their Local Utility Distribution Company and Contract acceptance by FPC. 3.4.3 Expeditiously process Direct Access Requests for each Customer with respect to their Local Utility Distribution Company.
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Service Administration. During the term of this Agreement, FPC shall, at its own expense:
3.4.1 Maintain a toll free number during normal business hours for inquiries by Customers.
3.4.2 Send a copy of the fully executed Contract, as well as a confirmation letter to each Customer, not later than ten (10) working days after confirmation of the Customer's electric commodity consumption date data from their Local Utility Distribution Company and Contract acceptance by FPC.
3.4.3 Expeditiously process Direct Access Requests for each Customer with respect to their Local Utility Distribution Company.
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