Service and location. 8.1. The Company shall provide the Service at the Location(s) in accordance with the Agreement. 8.2. You must promptly supply the Company with all information and materials reasonably required by the Company to supply the Service. 8.3. The Company shall use the reasonable skill and care of a competent IT Company in providing the Service. However You accept that it is technically impracticable to provide the Service entirely free of faults and the Company does not undertake to do so. 8.4. The Company shall use reasonable endeavours to meet such general service levels in relation to a particular Service as the Company publishes from time to time. However, save as expressly stated in such published service levels, the Company shall have no liability for any failure to meet any such service levels.
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Sources: Standard Terms and Conditions, Terms and Conditions