Service Assumptions. The services and costs within this Agreement are based on the assumptions below. Any assumption found invalid could have an effect on ability to meet service targets and/or costs charged for services. Changes to assumptions will be handled in accordance with the Service Change Control Procedure described in this Agreement. The service assumptions included with this Agreement are: a) The customer can create any Service Request on ADAM’s Service Request Tool (▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇). b) For Incidents and Problems, the customer includes detailed information, such as user, profile, module, input data, output data, and expected data. c) The customer follows the following procedures appropriately: a. Service Request Fullfilment Management Procedure b. Incident Management Procedure c. Problem Management Procedure
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