Common use of Service Availability Credit Clause in Contracts

Service Availability Credit. If service availability for any group of services falls below 99.9% of the total applicable time in any given month, Customer shall be entitled to a credit for that group of services based on the following table. Cumulative Monthly Service Availability per Service Monthly Credit For the Affected Service at the Service Location 99%-99.89% 5% of Billed Monthly Charge 98.9%-97.89% 10% of Billed Monthly Charge 97.9%-97.0% 15% of Billed Monthly Charge Each decrease of one percent of service availability below 97.0% 5% additional credit of Billed Monthly Charge not to exceed 100% in a single month