Service Availability Credits Sample Clauses
Service Availability Credits. Service availability credits apply only to Customers whose Virtual Machines are hosted on CloudShare’s equipment; they are not available for Customers who are using a public Cloud provider. Service availability will be calculated in accordance with the Service Level Terms. If during any calendar month, availability falls below 99.9% and Customer has made a timely claim in accordance with the Service Level Terms, Cloudshare will provide Customer with a service credit in accordance with the applicable Service Credit % set forth below. The service credit shall be calculated against the Total fees paid by Customer for the Service. The “Monthly Fee” is determined by dividing the Total fees for the Service by the number of months in the applicable Subscription Agreement, or any subsequent renewals and new service.
Service Availability Credits. Service Availability credits are determined in accordance with the following guidelines (a) any outage greater than thirty (30) minutes = one (1) day credit of Service Charges and (b) any outage continuing for greater than sixty (60) minutes = one (1) days credit of Service Charges per sixty (60) minutes period.
Service Availability Credits. If, during the Term, the Actual Uptime Percentage is, during any calendar month, lower than 99.5%, then Linkfluence will give Customer a credit or refund with respect to the Fees paid by Customer for that month calculated as follows: Application Availability = (Total Hours in Reporting Period – Unscheduled Maintenance – Scheduled Maintenance – Excluded) / (Total Hours in Reporting Period – Scheduled Maintenance – Excluded) X 100%. All claims will be verified against Linkfluence’s system records. Should any periods of downtime submitted by Customer be disputed, Linkfluence will provide to Customer a record of service availability for the period in question. Linkfluence will only provide records of system availability in response to good faith Customer claims. Notwithstanding the above, should Linkfluence fail to achieve at least 95% general availability over any calendar quarter, Customer shall have the option to terminate the Services for cause, in which case Linkfluence will refund to Customer any prepaid fees for the remainder of the Term after the effective date of termination. Because social media content is published to constantly evolving social media platforms, from time-to-time social media platform vendors make changes that can break interfaces or change look-and-feel in unacceptable ways. While Linkfluence cannot be held responsible for these issues, Linkfluence will nonetheless use best efforts to respond and try resolving public API issues. The Linkfluence Platform is designed to be fault-tolerant: each service has built-in redundancy and Data storage is distributed. All Data is replicated at least once in real time. All Data is available to Customer via the Linkfluence Platform (Radarly software) throughout the Term of the Services. Customer Data is divided into two parts: (i) configuration data and (ii) collected and tagged Data. Configuration data will be backed up on a daily basis. Linkfluence shall maintain and store the last seven (7) daily backups, as well as the backup from the first days of the last four (4) weeks. The full archive of collected and tagged Data will be backed up on a weekly basis. Linkfluence shall maintain and store the last four (4) weekly backups. Backups will be stored in a different location than the production environment. Customer may request Linkfluence to recover Data from an available backup. Such request relating to the recovery of Data is referred to as a "Recovery Request". Recovery will be completed once t...
Service Availability Credits. Customer will be entitled to a credit based on the Table 4.1 of the applicable MRC for the applicable month for all affected implementations.
Service Availability Credits. If the service availability falls below the agreed percentage, the Scheme shall be entitled to a credit of [amount] for each percentage point below the agreed threshold.
Service Availability Credits. If a Service Error causes actual Availability of the Subscription Services to be less than the Availability Requirement for any Service Period, Entegrata shall issue to Subscriber the corresponding service credits set forth below:
Service Availability Credits. If Service Availability falls below the applicable target, then you will be entitled to claim Service Credits as set out below: From 1 to 24 hours Unavailability beyond Target Clearance Time, rounded up to the next whole hour. 1% of monthly recurring charge for affected Customer Premises per hour. 1.5% of monthly recurring charge for affected Customer Premises per hour. Beyond 24 hours Unavailability beyond Target Clearance Time. 25% of monthly recurring charge for affected Customer Premises. 50% of monthly recurring charge for affected Customer Premises.
Service Availability Credits. If Orbitz fails to meet the Monthly System Availability Commitment after the Service Level Period commences, Orbitz will credit Airline a prorated amount of the Hosting and Support Fee ("Hosting Credit"), calculated as follows: Airline will be entitled to receive a credit equal to [***] percent ([***]%) of the applicable monthly Hosting and Support Fee for each [***] of a percent ([***]%) the Service Level falls below the Monthly System Availability Commitment. Such Hosting Credits may be deducted from the invoice for the next installment of the Hosting and Support Fee or, if there is no subsequent installment due, Orbitz will refund to Airline the amount of such Hosting Credits that have not been applied to invoices, subject to the limitation set forth in Section C(1) of this Exhibit F. -------- *** Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
Service Availability Credits. In accordance with the 100% Uptime Guarantee, if during Customer’s Service Term, the Actual Uptime Percentage during any calendar month is 99.999% or lower, and Customer requests a credit in writing within ten (10) calendar days of the Downtime, Crexendo will give Customer a credit with respect to the Service fees paid by Customer for that month for the Services that were affected by the Downtime by a percentage equal to the applicable service credit percentage set forth below. Such credit will be applied to the Customer’s next monthly invoice. 99.98% to 99.999% (inclusive) 5% 99.50% to 99.98% (inclusive) 10% 99.00% to 99.49% (inclusive) 15%
Service Availability Credits. For the first two hour period (or part thereof) of Service Unavailability in excess of the parameters above, Global Crossing will credit the Customer ten per cent (10.0%) of the applicable MRC for the applicable month for all affected customer ports. For each successive one hour period or (part thereof) of Service Unavailability in excess of that two hour period, Global Crossing will credit the Customer five per cent (5.0%) of the applicable MRC for the applicable month for all affected customer ports.