Service Characteristics. a. Internet packages are advertised as “up to” speeds. This mean, CDEC provides “best-effort” Internet Service for residential and small commercial use. Best-effort Service is defined as the fastest speed you will receive at the testing point and is not a guaranteed constant speed. b. You are allowed to change your Service package no more than twice in a twelve-month period. c. CDEC’s fiber optic system is currently in its initial deployment form and during this period, Internet speeds may vary. d. CDEC reserves the right to interrupt speeds, if necessary, for equipment upgrades and network maintenance.
Appears in 3 contracts
Sources: Small Commercial Internet Agreement, Fiber Optic Service Agreement, Terms and Conditions