Service Commitment Clause Samples

A Service Commitment clause defines the level and quality of service that a provider agrees to deliver to a client. It typically outlines specific performance standards, such as response times, uptime guarantees, or support availability, and may include remedies or credits if these standards are not met. The core function of this clause is to set clear expectations for service delivery, ensuring accountability and providing recourse if the agreed-upon service levels are not maintained.
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Service Commitment. If Services subject to a Service Commitment are terminated by Customer pursuant to the clause entitled Customer Termination for Convenience or by Verizon pursuant to the clause entitled Termination for Cause or Insolvency, on or after the: (a) Commencement Date but before the Activation Date, Customer shall pay the Cancellation of Order Charges specified in the Service Attachment (if any) together with any third party termination charges related to such termination as notified by Verizon; or (b) Activation Date but prior to the expiration of the Service Commitment, Customer shall pay an Early Termination Charge equal to 75% (or other percentage detailed elsewhere in the Agreement) of the Recurring Charges that would have been payable for those Services for the remaining unexpired part of the Service Commitment.
Service Commitment. For Optimized Services, no Service Commitment applies unless it is stated in the Agreement. For non-Optimized Services, a minimum one year Service Commitment applies unless otherwise stated in the Agreement. For all Services, any Service Commitment stated in an Order will take precedence over conflicting information elsewhere in the Agreement.
Service Commitment. Tealium, through its agreement with Delivery Network will use commercially reasonable efforts to make Delivery Network servers available with a Monthly Uptime Percentage (defined below) of at least 99.9% during any month (the "Service Commitment"). In the event Delivery Network does not meet the Service Commitment, Customer will be eligible to receive a Service Credit as described below.
Service Commitment. Newly hired nurses and currently employed nurses who voluntarily choose to relocate and receive a relocation allowance may be required to serve for a minimum of two years at their base before they will be considered for transfer to another base. This commitment will not apply when the employer and nurse mutually agree to waive it and when relocation occurs as a result of layoff/rehire.
Service Commitment. Tealium will use commercially reasonable efforts to make the Services available with a Monthly Uptime Percentage (defined below) of at least 99.9% during any month (the "Service Commitment"). In the event the Services do not meet the Service Commitment, Customer will be eligible to receive a Service Credit as described below.
Service Commitment. Company may provide Service Commitment in connection with the CPE in accordance with Applicable Law. Company specifically disclaims any statements made indicating that the CPE shall be without any fault or damage including faults or damages resulting from exposure to adverse environmental conditions including excessive moisture and excessive temperatures, damage to the CPE because of Force Majeure. Subscriber must always maintain and keep the CPE in good and useable condition (normal wear and tear excepted) until returned to or collected by the Company. Only the Company is authorised to repair the CPE. The Subscriber must keep the CPE safely and must not remove any marking that identifies the CPE as belonging to the Company. Subscriber must not allow anyone else to otherwise tamper with or use the CPE in any manner not specifically authorise by the Company. Service Commitment applies only to CPE components that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, or commercial use. Any modifications, changes or unauthorized use of the CPE shall render the service commitment void. Subscriber will bear the cost for individual CPE component damages in cases like water damage, physical damage, unit lost etc. The Service Commitment will not cover the following: (a) Software which is embedded in the CPE. The Company makes no other representation, either express or implied, regarding the Software. All warranties or representations, including implied warranties of merchantability and fitness for a particular purpose, title and non- infringement, are disclaimed by the Company (b) damage to the CPE Hardware due to exposure to adverse environmental conditions including excessive moisture and excessive temperatures, (c) accidental or deliberate damage or alternation to, or misuse or neglect of the CPE Hardware by the Subscriber or anyone, (d) any defect in the CPE Hardware due to any unauthorized or improper use, replacement, removal, modification, alteration, tampering, negligence or failure to follow the instructions of the Company or the manufacturer or as set out in the Tata Sky Subscription Contract or as set out in any user guides authorized by the Company and other materials authorized by the Company which is provided to the Subscriber from time to time; (e) damage to the CPE Hardware on account of Force Majeure; (f) CPE on which the serial number or other applied and identifying labels have been removed, defaced or ...
Service Commitment. We will use commercially reasonable efforts to make the Services listed in Section E 2 below (the “Included Services”) each available as described below with a Monthly Uptime Percentage of at least 99,5%, unless deviating availability goals for certain Services are listed below.
Service Commitment. Customer understands and agrees that Qwest requires an annual minimum (hereinafter "Service Commitment") in the amount of $65,000.00 for each applicable Qwest Region, in recurring Service charges for each ABEC that is utilized for billing Customer's DPS services. Such Service Commitment is required for Customer's Actual Charges (as defined herein) incurred. For purposes of this Section, the term "Actual Charges" is defined as any recurring and/or non-recurring charges incurred after the initial set-up charges. The Service Commitment will be due and payable as follows: A. If the total combined Actual Charges incurred by Customer for all active ABECs, across all Qwest Regions, do not meet or exceed the Service Commitment in a given calendar year, then Qwest will conduct a true-up for that year after December actuals are billed on the January B&C Invoices. If Customer has not received Services from Qwest under a Billing and Collection Services agreement for a full calendar year at the time the true-up is performed, then a proration will be applied to the actual number of full months for which Customer has received Services from Qwest. B. Each year during the term of this Agreement, Qwest will invoice Customer by the end of the second quarter of the following year for the difference between the total Service Commitment due and the Actual Charges incurred by Customer across all Qwest Regions during the previous calendar year. Excess Actual Charges from one or more Qwest Region(s) may satisfy any amounts owing in one or more Qwest Region(s) for the same year. Notice The information contained herein should not be disclosed to unauthorized persons. It is meant for use by authorized representatives of Qwest and Customer only. DPS B&C Contract C. Upon termination of this Agreement, the Service Commitment will be prorated using the number of days beginning with the end of the previous settlement period to the actual date of termination. Qwest will invoice Customer for the difference between the total Service Commitment due and the Actual Charges incurred by Customer across all Qwest Regions. Such amount will be invoiced to Customer and is due and payable in accordance with the provisions of Section 7 below. D. If termination of this Agreement occurs prior to the termination date specified in Section 16.A of this Agreement, Qwest will conduct a true-up as follows: 1) Qwest will prorate the Service Commitment for the period from the Commencement Date to the date of ter...
Service Commitment.  On call 24 Hours a Day, 7 Days a Week (▇-▇▇▇-▇▇▇-▇▇▇▇) Laundry Visit Procedures for Ecolab Representative  Check in with the General Manager for any problems between calls and for new employees that need training on Ecolab areas of responsibility.  Ecolab Representative proceeds with preventative maintenance call. Results Inspected  The Ecolab Representative will inspect laundry results which may include: appearance, feel, odor, staining, wrinkling, chlorine, and wettability. Readings Taken  Ecolab Representative will inspect general laundry area which may include: equipment, procedures, and dryer. Laundry Machine Products Checked May Include: ■ Load Counts ■ Laundry Machine ■ Extract ■ Timer ■ Load Counter ■ Reversing ■ Valves ■ Formulas ■ Doors ■ Signals ■ Water ■ Drain ■ Steam Tunnel ■ Formula Reading Equipment Dispensing Equipment Inspected  Ecolab Representative will inspect all dispensing equipment to ensure proper function and concentrations. 360º of Protection  Ecolab Representative will inspect operational areas and potential safety areas which may include: ■ Eye Wash Station ■ Spray Bottles ■ Biohazard Kit ■ First Aid Kit ■ Labels ■ Floors ■ MSDS Station ■ Test Strips ■ Inventory/Storage ■ Wall Charts  All issues identified and services provided will be detailed on a Service Detail Report. The Ecolab Representative prior to leaving will make required adjustments, corrections or repairs or make arrangements for them. Service reports will be reviewed electronically and signed by the manager with all action needed agreed upon. A copy of the report will be faxed or e-mailed the following day. Sustainability Sustainability helps drive everything we do and develop. We recognize that what we do not only has an effect within your property, but also serves as a model for the community as a whole. We take our responsibility seriously. Ecolab Sustainability Pledge We are committed to delivering:  Superior Performance: The best results the first time.  Improved Environmental Impact: Programs that help protect employee health and safety and minimize impact on land, air and water.  Operational Savings: Minimize wasteful consumption of water, energy, product, labor and packaging materials. Helping Conserve Resources and Reduce Waste  Our Solutions are proven to clean safely and reduce consumption of water, energy and packaging materials while protecting human health and ensuring safety.  Up to 48% energy savings gained using innovative laundry pro...
Service Commitment. Sprinklr shall use reasonable commercial efforts to (i) monitor and maintain the Platform host servers and to ensure connectivity, availability and operation of the host servers on the World Wide Web consistent with Sprinklr’s Availability Targets set forth below; (ii) monitor hardware and systems software and environmental controls; and (iii) provide Sprinklr’s standard activity and service level reporting.